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- Tasks: Lead the customer service team, ensuring smooth communication and project updates.
- Company: Join a top manufacturer in the medical equipment industry, making a real impact.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and engineers, enhancing service quality and customer satisfaction.
- Qualifications: Experience in customer support or sales is essential; strong communication skills are a must.
- Other info: This role offers a chance to develop leadership skills in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
We are searching for a Customer Service Team Lead to join an industry leading manufacturer of specialist equipment for the Medical industry and be the link between the customer and service department!
The role will involve lots of communication with external customers, advancing the company as first-choice supplier, and internal Service teams (engineers) to effectively handle service interactions and thus ensure repeat business.
In this role, you must act proactively at all times, carrying out your duties in a professional and courteous manner and provide customers with regular updates on their projects. Customers frequently chase for updates on progress, timescales and delivery dates. You will be the central point of contact to answer those queries.
It is important you have prior experience in customer support, sales, projects or contracts focused roles. You will be the main point of contact for the Service Engineers, booking appointments, ensuring all Health & Safety aspects are considered and their welfare continuously monitored.
You will also be responsible for delivering maintenance works, emergency call outs and resolving Customer Service issues within agreed SLAs.
Your Skills and Abilities:
- Prior experience in dealing with customers via telephone and email
- Excellent organisational and administrative skills and experience
- High level of communication skills, both internal and external
- A confident personality as you will be the first point of contact for the business
- Good IT skills
Customer Service Team Lead - Leeds employer: Permanent Futures
Contact Detail:
Permanent Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Leeds
✨Tip Number 1
Familiarise yourself with the medical equipment industry. Understanding the products and services offered by the company will help you communicate effectively with both customers and service teams, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Practice your communication skills. Since you'll be the main point of contact, being able to convey information clearly and confidently is crucial. Consider role-playing scenarios with a friend to refine your approach.
✨Tip Number 4
Research the company's values and mission. Aligning your personal values with those of the company can give you an edge, as it shows you're genuinely interested in contributing to their goals and culture.
We think you need these skills to ace Customer Service Team Lead - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, sales, or project management. Emphasise your communication skills and any previous roles where you acted as a point of contact for customers.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Customer Service Team Lead position. Mention specific examples from your past experiences that demonstrate your organisational skills and ability to handle customer queries effectively.
Showcase Your Communication Skills: Since the role requires excellent communication, consider including a brief section in your application that outlines how you've successfully managed customer relationships in the past, particularly through telephone and email.
Highlight IT Proficiency: Given the importance of IT skills in this role, make sure to mention any relevant software or tools you are proficient in. This could include CRM systems, project management software, or any other relevant technology.
How to prepare for a job interview at Permanent Futures
✨Showcase Your Communication Skills
As a Customer Service Team Lead, communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. Use examples from your past experiences where you successfully handled customer queries or resolved issues.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes in previous roles.
✨Demonstrate Proactivity
The job description emphasises the need for a proactive approach. Prepare to discuss situations where you took the initiative to improve processes or enhance customer satisfaction. This will show that you can take charge and drive results.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you dealt with challenging customer situations or emergencies. Be ready to explain your thought process and the steps you took to resolve the issues.
