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- Tasks: Lead technical support for high voltage equipment and resolve customer issues end to end.
- Company: Join a renowned manufacturing business with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by improving products and ensuring customer satisfaction.
- Qualifications: Experience with high voltage systems and strong problem-solving skills required.
- Other info: Opportunity to work cross-functionally and drive operational excellence.
Futures are looking to appoint an Aftersales Support Manager for a well-known manufacturing business. As Aftersales Support Manager, you will be the technical authority for all aftersales issues relating to high voltage equipment. You will manage issues end to end — from first customer contact, through diagnosis and root cause analysis, to the implementation of corrective and preventative actions.
You will work closely with engineering, manufacturing and quality teams, feeding real-world field data back into the business to drive product improvement and operational excellence.
Key Responsibilities- Act as the first point of contact for customers experiencing technical issues with high voltage equipment
- Lead the diagnosis of complex technical problems, identifying root causes and defining corrective actions
- Provide expert technical support remotely and on-site where required
- Own customer issues through to resolution, ensuring clear communication and a high standard of service
- Work cross-functionally with engineering, manufacturing and quality teams to resolve issues and prevent recurrence
- Capture aftersales data and translate field issues into meaningful improvement actions
- Ensure all aftersales activity is conducted in line with safety, quality and regulatory requirements
We are looking to speak with technically strong candidates who have a background supporting complex electrical or high voltage systems within a manufacturing environment.
- Strong technical experience with high voltage electrical equipment or power systems
- Background in aftersales support, field service, commissioning or technical support
- Proven ability to diagnose faults, identify root causes and implement corrective actions
- Strong understanding of health and safety considerations relating to high voltage systems
- Confident communicator, comfortable dealing directly with customers and internal stakeholders
- Degree or equivalent qualification in Electrical Engineering or a related discipline
- Experience acting as a technical authority or managing escalated customer issues
Aftersales Support Manager in Wakefield employer: PERMANENT FUTURES LIMITED
Contact Detail:
PERMANENT FUTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Support Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Aftersales Support Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and soft skills. Practice common interview questions related to high voltage equipment and customer service scenarios. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each company to show them why you’re the perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Aftersales Support Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Support Manager role. Highlight your experience with high voltage equipment and any relevant technical qualifications. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've successfully diagnosed and resolved technical issues, and show us your passion for aftersales support.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to highlight your soft skills too! Communication and teamwork are key in this role, so share examples of how you've effectively collaborated with others or communicated complex information to customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PERMANENT FUTURES LIMITED
✨Know Your Stuff
Make sure you brush up on your technical knowledge about high voltage equipment. Be prepared to discuss specific examples of how you've diagnosed and resolved complex issues in the past. This will show that you’re not just familiar with the theory, but you can apply it in real-world situations.
✨Showcase Your Soft Skills
While technical skills are crucial, don’t forget to highlight your soft skills too! Think about times when you’ve effectively communicated with customers or collaborated with cross-functional teams. Being a confident communicator is key, so practice articulating your thoughts clearly.
✨Prepare for Scenario Questions
Expect questions that ask you to walk through how you would handle specific aftersales scenarios. Prepare by thinking of examples where you’ve led the diagnosis of a technical problem or implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the manufacturing business and understand their values and culture. This will help you tailor your responses to align with what they’re looking for. Showing that you’re a good fit for their team can set you apart from other candidates.
