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- Tasks: Lead quality assurance for aftersales, resolving customer issues and driving improvements.
- Company: Dynamic company focused on quality and customer satisfaction.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Make a real difference in customer experience while honing your problem-solving skills.
- Qualifications: Experience in quality assurance and strong analytical skills required.
- Other info: Join a team dedicated to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Quality Engineer to take ownership of aftersales acting as the quality voice between the customer and the business. This role is pivotal in ensuring that customer-reported issues are not only resolved efficiently, but are thoroughly understood and analysed. The successful Quality Engineer will lead the investigation and resolution of field issues, applying structured problem-solving techniques, root cause analysis, and corrective and preventive action methodologies. Working cross-functionally with Engineering, Production, Site Services, Planning, and Operational Excellence, the Quality Engineer ensures that aftersales and warranty activity feeds directly into design improvements, process refinement, and enhanced customer confidence. This role suits a quality professional who is comfortable operating at the interface of customer experience, technical investigation, and operational execution.
Roles and Responsibilities
- Develop and approve Risk Assessments and Method Statements (RAMS) to ensure safe, compliant site-based activities.
- Define Bills of Material (BOMs) required to support corrective actions and remedial works.
- Apply robust root cause analysis techniques to all warranty and aftersales issues, ensuring evidence-based conclusions.
- Collaborate with Engineering, Production, and Quality teams to define, implement, and verify effective corrective and preventive actions (CAPA).
- Maintain clear, structured communication with customers, managing expectations and providing transparent updates on progress and outcomes.
- Serve as the primary quality interface for customers in relation to aftersales and warranty concerns, ensuring a professional and consistent experience.
- Own the end-to-end management of aftersales and warranty cases, from initial issue capture through investigation, resolution, and formal closure.
- Lead on-site technical assessments to evaluate failures, confirm non-conformances, and identify true root causes.
- Coordinate with Site Services to ensure teams attending site are fully briefed, appropriately equipped, and supported with the correct documentation.
- Work alongside Planning to ensure interventions are scheduled efficiently, safely, and with minimal disruption.
- Track site activity progress to ensure work is completed on time, to specification, and to quality standards.
- Evaluate warranty claims against policy, contractual terms, and technical evidence to confirm entitlement.
- Maintain accurate records of all aftersales and warranty activity, ensuring full traceability and data integrity.
- Analyse warranty and aftersales data to identify trends, systemic issues, and improvement priorities.
- Feed structured insights back into Engineering, Production, and Operational Excellence to drive design, process, and service improvements.
- Contribute to continuous improvement initiatives, including failure mode analysis, design optimisation, and service process development.
- Support the Quality Manager with performance reporting across warranty cost, customer satisfaction, failure trends, and recurring root causes.
- Ensure all actions align with organisational standards for quality, compliance, safety, and customer commitment.
Quality Engineer employer: PERMANENT FUTURES LIMITED
Contact Detail:
PERMANENT FUTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on a Quality Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and problem-solving techniques. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you applied root cause analysis or led corrective actions. This will demonstrate your hands-on expertise and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Quality Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Quality Engineer role. Highlight your experience with aftersales, problem-solving techniques, and any relevant projects that showcase your skills in root cause analysis and CAPA.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled customer-reported issues and improved processes in previous positions. We love a good story!
Showcase Your Communication Skills: Since this role involves clear communication with customers and cross-functional teams, make sure to demonstrate your ability to convey complex information simply and effectively in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PERMANENT FUTURES LIMITED
✨Know Your Quality Tools
Familiarise yourself with key quality engineering tools and methodologies like root cause analysis, CAPA, and RAMS. Be ready to discuss how you've applied these techniques in past roles, as this will show your practical experience and understanding of the job.
✨Understand the Customer Perspective
Since this role involves acting as the quality voice between the customer and the business, think about how you can demonstrate your ability to manage customer expectations and communicate effectively. Prepare examples of how you've handled customer-reported issues in the past.
✨Cross-Functional Collaboration
This position requires working closely with various teams. Be prepared to talk about your experience collaborating with engineering, production, and site services. Highlight specific projects where teamwork led to successful outcomes, showcasing your ability to work across functions.
✨Data-Driven Insights
The role involves analysing warranty and aftersales data to identify trends. Brush up on your analytical skills and be ready to discuss how you've used data to drive improvements in previous roles. This will demonstrate your capability to contribute to continuous improvement initiatives.
