At a Glance
- Tasks: Lead and develop account management while nurturing relationships with core customers.
- Company: Join a dynamic manufacturing company focused on customer satisfaction and team collaboration.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a collaborative team in an evolving SME environment.
- Why this job: Make a real impact by managing key accounts and ensuring exceptional service delivery.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
We are seeking an experienced, commercially astute Internal Sales Manager to lead and develop an account management and customer service function. This role is focused on nurturing, maintaining, and growing relationships with an established portfolio of core repeat customers. You will own the commercial and service relationships, ensuring high service level agreements (SLAs) are met, repeat orders and quotes are handled seamlessly, and senior leadership is relieved from day-to-day customer escalations.
Key Responsibilities:
- Key Account Management: Take ownership of our core repeat customer base. Ensure customer satisfaction, foster long-term relationships, and secure repeat business without the requirement for proactive business hunting.
- Commercial & Quotation Oversight: Manage commercial elements including customer quoting, order processing, and pricing structures in collaboration with internal project managers and supply chain teams. Ensure alignment with company margins and service expectations.
- Service Level Agreements (SLAs) & Support: Oversee service delivery and SLAs, working closely with the technical/commissioning engineering leads to ensure customer support issues and on-site servicing are managed effectively.
- Team Leadership & People Management: Lead and develop a small, existing account management and sales support team (including a Business Development Executive and Sales Engineer). Provide clear direction, commercial focus, and coaching.
- Escalation Management: Serve as the primary point of contact for high-level customer queries and commercial escalations, ensuring rapid and professional resolution to protect key client relationships.
Key Requirements & Experience:
- Experience: Proven background in commercial account management, customer service management, or commercial operations—ideally within manufacturing, engineering, capital equipment, or heavy industry environments.
- Commercial Acumen: Strong understanding of commercial processes, quoting pipelines, contract management, and margin awareness.
- People Leadership: Demonstrated experience in managing, mentoring, and bringing out the best in small teams. Ability to set clear performance standards and foster a collaborative environment.
- Customer-Centric & Professional: Exceptional communication and relationship-building skills. Able to act as a credible, calm, and authoritative face of the business during customer escalations.
- Adaptability: Comfortable working within an established, evolving SME environment where operational processes and continuous improvement are ongoing priorities.
If this role could appeal please do apply now.
Internal Sales Manager in Leeds employer: Permanent Futures Limited
Join a well-established family-run nursery in West Leeds, where a supportive and nurturing work culture thrives. As a Nursery Manager, you'll benefit from competitive salary packages, opportunities for professional development, and the chance to make a meaningful impact in children's lives within a close-knit community. This role offers a unique blend of responsibility and support, ensuring you can lead with confidence while fostering strong relationships with families and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Manager in Leeds
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Internal Sales Manager at Permanent Futures Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Permanent Futures Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Internal Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Internal Sales Manager in Leeds
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Permanent Futures Limited:When writing your cover letter, make sure to tailor your message specifically for Permanent Futures Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Permanent Futures Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Permanent Futures Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Permanent Futures Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Permanent Futures Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
