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- Tasks: Diagnose and resolve IT issues while supporting users across multiple sites.
- Company: Join a well-established organisation with a supportive IT team.
- Benefits: Enjoy autonomy, professional growth, and a fast-paced work environment.
- Why this job: Make a real impact by delivering high-quality IT support and improving systems.
- Qualifications: Strong troubleshooting skills and experience with Windows, M365, and networking.
- Other info: Perfect for proactive IT professionals seeking a dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a well-established and growing organisation to recruit an experienced IT Support Engineer to join their small but highly effective IT team. This is a varied, hands-on role supporting users across multiple sites. Reporting to the Head of IT you will play a key role in ensuring the smooth day-to-day operation of the business IT systems while taking ownership of IT query escalations and contributing to ongoing IT improvement projects. This opportunity would suit a confident and proactive IT professional who enjoys autonomy, takes pride in delivering excellent user support, and is comfortable operating in a fast-paced, service-focused environment.
The Role
- Diagnose and resolve complex technical issues within agreed SLAs
- Liaise with the Head of IT and third-party providers for complicated escalations
- Conduct root cause analysis and implement long-term, permanent fixes
- Support operating systems, business applications and core infrastructure and manage user accounts and permissions
- Ensure Cyber Essentials Plus requirements are maintained
- Support onboarding and offboarding processes in line with company policies
- Support M365, device rollout and system deployment projects
Requirements
- Has strong troubleshooting and diagnostic skills
- Communicates confidently with users of all technical abilities
- Takes ownership and pride in delivering high-quality IT support
- Good experience in Windows support, Microsoft 365 and Active Directory, Networking fundamentals
If you are an experienced IT Support professional looking for a broad, autonomous role within a supportive environment, we would love to hear from you. Please apply with your CV or contact us for a confidential discussion.
IT Support Engineer in England employer: PERMANENT FUTURES LIMITED
Contact Detail:
PERMANENT FUTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects you've worked on. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented IT Support Engineers. Your next opportunity could be just a click away, so make sure to check out our listings regularly.
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your troubleshooting skills, experience with Windows support, and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for IT support and how you take pride in delivering excellent user support. Mention specific examples of how you've resolved complex technical issues in the past.
Showcase Your Communication Skills: Since you'll be liaising with users of all technical abilities, it's important to demonstrate your communication skills in your application. Use clear and concise language to show that you can explain technical concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at PERMANENT FUTURES LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting and diagnostic skills. Be ready to discuss specific technical issues you've resolved in the past, especially those related to Windows support, Microsoft 365, and Active Directory. This will show that you can handle the complex queries that might come your way.
✨Communicate Like a Pro
Since you'll be liaising with users of all technical abilities, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and confidently, as this is key to delivering high-quality IT support.
✨Show Ownership and Initiative
Prepare examples of times when you've taken ownership of an IT issue or project. Highlight how you contributed to long-term fixes or improvements. This will resonate well with the company’s need for a proactive IT professional who takes pride in their work.
✨Understand the Company Culture
Research the organisation and its IT team dynamics. Be ready to discuss how you can fit into their fast-paced, service-focused environment. Showing that you understand their culture and values will help you stand out as a candidate who is not just qualified but also a good cultural fit.