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- Tasks: Be the go-to tech guru for customers, solving issues and ensuring product excellence.
- Company: Join a rapidly growing manufacturing business with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, and career development opportunities.
- Why this job: Make a real difference by enhancing customer satisfaction and product performance.
- Qualifications: Engineering qualification or equivalent experience in a technical support role.
- Other info: Dynamic role with opportunities to travel and engage with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Futures are looking to appoint an Aftersales Engineer with a strong technical background and a customer-focused mindset. This role sits at the intersection of engineering and customer support, playing a critical part in ensuring product performance, customer satisfaction, and long-term client relationships.
You will act as a technical point of contact for customers, diagnosing issues, advising on corrective actions, and working closely with internal engineering and quality teams to drive continuous improvement.
Key Responsibilities- Act as the primary technical liaison between the business and customers for aftersales support
- Investigate and diagnose technical issues related to manufactured products, both remotely and on-site where required
- Provide clear, professional technical guidance to customers on product performance, faults, and corrective actions
- Support root cause analysis and contribute to corrective and preventive action (CAPA) activities
- Work closely with design, manufacturing, quality, and service teams to resolve recurring or complex issues
- Produce technical reports, failure analysis documentation, and customer-facing updates
- Support warranty investigations and contribute to product improvement initiatives
- Represent the business professionally when engaging with customers, suppliers, and internal stakeholders
- Engineering qualification or equivalent experience (Mechanical, Electrical, Mechatronics, Manufacturing, or similar)
- Proven experience in an aftersales, service, quality, or technical support engineering role within a manufacturing environment
- Strong technical problem-solving skills with the ability to translate complex issues into clear customer communication
- Confident communicator, comfortable discussing technical matters directly with customers and senior stakeholders
- Experience supporting corrective actions and working cross-functionally to resolve issues
- Customer-focused, commercially aware, and highly organised
- Willingness to travel occasionally to customer sites if required
On offer is a competitive salary, bonus scheme and the chance to develop in a rapidly growing manufacturing business.
Aftersales Engineer employer: PERMANENT FUTURES LIMITED
Contact Detail:
PERMANENT FUTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and aftersales sectors. You never know who might have a lead on that perfect Aftersales Engineer role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled complex issues in the past and how you can bring that expertise to the table. We want to see your problem-solving prowess shine!
✨Tip Number 3
Don’t forget to showcase your communication skills! As an Aftersales Engineer, you'll need to explain technical matters clearly to customers. Practice articulating your thoughts on product performance and corrective actions so you can impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and hit that apply button!
We think you need these skills to ace Aftersales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and customer-focused mindset. We want to see how your experience aligns with the Aftersales Engineer role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about aftersales support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for strong problem-solving skills, so share specific instances where you’ve made a difference for customers or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at PERMANENT FUTURES LIMITED
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to mechanical, electrical, or mechatronics engineering. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past, as this will show your problem-solving skills and technical expertise.
✨Customer Communication is Key
Since this role is all about being customer-focused, practice how you explain complex technical issues in simple terms. Think of scenarios where you've had to communicate with customers or stakeholders and be prepared to share those experiences during the interview.
✨Show Your Team Spirit
This position requires working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples of how you've worked with design, manufacturing, or quality teams to resolve issues and improve processes.
✨Be Ready to Travel
If you're asked about travel, be honest about your willingness to visit customer sites. It’s a good idea to mention any previous experience you have with on-site support, as it shows your commitment to customer satisfaction and hands-on problem-solving.
