At a Glance
- Tasks: Provide first-line technical support for alarm communicator devices and troubleshoot issues.
- Company: Join Permaconn, a leader in advanced alarm communication solutions.
- Benefits: Gain hands-on experience in a fast-paced environment with growth opportunities.
- Other info: Flexible working hours and occasional travel within the UK.
- Why this job: Kickstart your tech career while making a real impact in security communications.
- Qualifications: 0-2 years in technical support; strong communication and problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
Join Permaconn. We deliver advanced alarm communication solutions trusted by installers, Alarm Receiving Centres, and critical infrastructure customers, with over 2,000,000 connected services globally and a growing presence in the UK & Ireland. We are looking for a Level 1 Support Technician to join our Manchester team. In this role, you will be the first point of technical support for customers and partners using our alarm communicator hardware and software, helping resolve issues quickly and delivering a great customer experience. This is a great opportunity for someone early in their technical support career who wants hands‑on experience in security communications technology, networking, and customer support within a fast‑paced and growing business.
What you will be doing:
- Provide first-line technical support for Permaconn alarm communicator devices and related systems.
- Respond to support requests via phone, email, and ticketing systems in a timely and professional manner.
- Troubleshoot connectivity, signal transmission, hardware, and configuration issues.
- Support customers and installers with setup, firmware updates, and network integration.
- Escalate more complex issues to Level 2 support or engineering teams when needed.
- Keep accurate records of support requests, troubleshooting steps, and outcomes.
- Contribute to team knowledge sharing and continuous service improvement.
- Occasionally travel within the UK to attend site visits to investigate or help resolve technical issues.
What we are looking for:
- 0–2 years of experience in a technical support, helpdesk, or similar customer support role.
- A basic understanding of alarm communicator technology and network protocols such as TCP/IP and UDP.
- Strong communication skills and a customer‑focused approach.
- Good problem‑solving ability, attention to detail, and the confidence to manage multiple priorities.
- Comfort working in a fast‑paced environment and accountable for support performance measures.
- Familiarity with ticketing systems and remote diagnostic tools would be an advantage.
- A flexible attitude to working hours and willingness to travel within the UK and overseas when required.
- The role will be included in the on‑call rota.
Nice to have:
- Previous experience supporting security alarm communication devices.
- Knowledge of British and European security industry standards and regulatory requirements.
- Basic networking knowledge including firewalls, ports, and IP addressing.
- Technical certifications or training related to security communications or IT.
If you are looking to build your technical career with an innovative and growing business in the security technology space, we would love to hear from you.
Support Technician in Manchester employer: Permaconn
At Permaconn, we pride ourselves on fostering a dynamic and supportive work environment in Manchester, where innovation meets collaboration. As a Level 1 Support Technician, you will not only gain hands-on experience in cutting-edge security communications technology but also benefit from our commitment to employee growth through continuous training and knowledge sharing. Join us to be part of a rapidly expanding team that values your contributions and offers unique opportunities for career advancement in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician in Manchester
✨Tip Number 1
Get to know the company inside out! Research Permaconn's products and services, especially their alarm communicator technology. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing first-line support, brush up on common connectivity issues and how to resolve them. You can even set up a mock scenario with friends to simulate real-life support calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Permaconn. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience in technical support or customer service. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities and any tech knowledge you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Support Technician role at Permaconn. Share your passion for technology and customer support, and let us know how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it's through clear writing in your CV and cover letter or mentioning any relevant experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Permaconn!
How to prepare for a job interview at Permaconn
✨Know Your Tech Basics
Brush up on your understanding of alarm communicator technology and network protocols like TCP/IP and UDP. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face as a Support Technician. Think about how you would approach issues with connectivity or hardware, and be ready to walk through your thought process during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Demonstrating your ability to communicate effectively will highlight your customer-focused approach.
✨Be Ready to Discuss Your Experience
Even if you have limited experience, think about any relevant roles or projects you've worked on. Be prepared to share specific examples of how you've handled support requests or technical challenges in the past.
