At a Glance
- Tasks: Support and improve hybrid cloud platforms while tackling complex operational challenges.
- Company: Permaconn, a global leader in critical communications and connectivity solutions.
- Benefits: Competitive salary, exposure to modern cloud practices, and career growth opportunities.
- Other info: Based in Manchester with opportunities to shape cloud architecture.
- Why this job: Join a dynamic team and make a real impact on mission-critical platforms.
- Qualifications: 5+ years in cloud infrastructure, strong troubleshooting skills, and automation experience.
The predicted salary is between 55000 - 65000 £ per year.
About Permaconn: Permaconn is a global leader in critical communications, providing reliable and secure signalling and connectivity solutions across the security, fire and IoT sectors. Our solutions are widely used across residential, commercial, and retail markets in Australia, New Zealand, UK & Ireland. We are known for reliability and comprehensive management capabilities.
Role Overview: We are seeking an experienced Cloud Operations Engineer to support, operate, and continuously improve our hybrid cloud, mission critical platforms. This role acts as a Level 2/3 escalation point for complex infrastructure, platform, and connectivity issues, working closely with Support, Engineering, and Product teams. The Cloud Ops Engineer is responsible for the reliability, availability, performance, and security of production environments spanning public cloud (AWS and Azure) and integrated on premise systems. The role focuses on operating and evolving hybrid cloud architectures, while driving automation, infrastructure standardisation, and modernisation initiatives within high availability, compliance driven systems. This is a hands-on role suited to someone with strong experience across hybrid cloud infrastructure, networking, Windows and Linux systems, automation, and monitoring, who is comfortable owning complex operational challenges end‑to-end.
Key Responsibilities:
- Hybrid Cloud Infrastructure Operations: Operate and maintain hybrid cloud environments across AWS, Azure, and on premise integrations, ensuring high availability, performance, and security. Provision, configure, and manage cloud and hybrid resources including compute, storage, networking, load balancing, identity, and database services. Support secure connectivity between cloud platforms, on premise systems, and edge or customer managed environments.
- Incident Management & Escalation: Act as Level 2/3 escalation for complex hybrid infrastructure and platform incidents. Diagnose issues across application, operating system, database, network, and connectivity layers. Lead root cause analysis and partner with engineering teams to implement preventative improvements.
- Reliability, Monitoring & Maintenance: Design, implement, and maintain monitoring, alerting, and logging across hybrid environments to proactively identify issues. Perform patching, upgrades, and scheduled maintenance across cloud and on premise components with minimal service disruption. Support disaster recovery planning, testing, and execution, including hybrid DR strategies and RTO/RPO alignment.
- Infrastructure as Code & Automation: Build and maintain hybrid cloud infrastructure using Infrastructure as Code (Terraform or equivalent). Develop automation using PowerShell and Python to reduce manual effort and configuration drift. Contribute to CI/CD pipelines supporting infrastructure, platform, and application deployments.
- Networking & Connectivity: Troubleshoot complex networking issues including DNS, routing, firewalls, NAT, VPNs, and secure site to site connectivity. Work directly with internal teams and customer IT departments to resolve hybrid connectivity and integration issues.
- Platform Improvement & Documentation: Maintain operational runbooks, hybrid architecture diagrams, and support documentation. Identify opportunities to improve platform resilience, scalability, and operational efficiency. Contribute to hybrid cloud standards, patterns, and operational best practices.
Required Skills & Experience:
- Experience & Education: Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. Minimum of 5 years’ experience operating and supporting cloud or hybrid cloud infrastructure in production environments.
- Cloud & Hybrid Infrastructure: Strong hands on experience with AWS (EC2, VPC, ALB, IAM, RDS, S3, monitoring services). Working knowledge of Azure services and hybrid cloud architectures. Proven experience supporting high availability, SLA driven hybrid platforms.
- Operating Systems & Platforms: Strong administration and troubleshooting experience with Windows Server. Working knowledge of Linux (Ubuntu and/or RHEL). Ability to troubleshoot database backed systems (SQL Server or equivalent).
- Automation & IaC: PowerShell proficiency for operational automation. Experience using Terraform or similar Infrastructure as Code tooling. Scripting experience with Python is highly regarded.
- Networking & Security: Strong understanding of TCP/IP, DNS, routing, firewalls, NAT, and VPNs. Experience operating secure hybrid cloud environments using IAM, RBAC, and encryption. Comfortable working in compliance and availability focused environments.
Desirable Experience:
- Containerised platforms (Docker, Kubernetes) within hybrid environments.
- CI/CD tooling such as Azure DevOps or GitHub Actions.
- Monitoring platforms such as CloudWatch, Azure Monitor, Prometheus, or Grafana.
- Supporting AI, data intensive, GPU enabled, or edge integrated workloads.
- Experience with multiregional and geographically distributed hybrid systems.
What We Offer: A critical role supporting and evolving hybrid cloud, mission critical platforms. Exposure to modern cloud, automation, and reliability engineering practices. Manchester based role with direct influence over platform stability and evolution. Opportunity to shape hybrid cloud architecture and operational standards.
Cloud Operations Engineer in High Wycombe employer: Permaconn
Permaconn is an exceptional employer, offering a dynamic work environment in Manchester where innovation meets reliability. As a Cloud Operations Engineer, you'll be at the forefront of critical communications technology, with ample opportunities for professional growth and development in hybrid cloud infrastructure. The company fosters a collaborative culture that values employee contributions, ensuring you have the tools and support needed to excel in your role while driving automation and modernisation initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Operations Engineer in High Wycombe
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect Cloud Operations Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving AWS, Azure, or automation. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to hybrid cloud infrastructure and incident management. Practice explaining your thought process when troubleshooting complex issues, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Cloud Operations Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Operations Engineer role. Highlight your experience with AWS, Azure, and hybrid cloud environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud operations and how your background makes you a perfect fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Infrastructure as Code, automation tools like PowerShell and Python, and any relevant certifications. We love seeing your hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Permaconn
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of AWS and Azure services. Be ready to discuss specific tools you've used, like EC2 or RDS, and how you've managed hybrid cloud environments in the past. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of complex issues you've resolved in previous roles. Think about incidents involving networking, databases, or connectivity problems. Being able to articulate your thought process during these challenges will demonstrate your problem-solving abilities.
✨Highlight Automation Experience
Since automation is key for this role, be ready to talk about your experience with Infrastructure as Code tools like Terraform and scripting languages like PowerShell or Python. Share specific projects where you implemented automation to improve efficiency or reduce manual tasks.
✨Understand Compliance and Security
Familiarise yourself with compliance standards and security practices relevant to hybrid cloud environments. Be prepared to discuss how you've ensured security in your previous roles, including IAM, RBAC, and encryption methods. This will show that you take security seriously in your operational approach.
