At a Glance
- Tasks: Be the go-to person for customer inquiries and support our waste management team.
- Company: Join a growing family business in demolition and waste management.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Perfect for those who thrive in fast-paced environments and love problem-solving.
- Why this job: Make a real difference in customer service while working in a dynamic team.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
Fantastic opportunity to work for a demolition and waste management organisation based in North London N18. Monday to Friday 8am to 5pm. Salary between £28-30,000 depending on level of experience.
You will be a pivotal part of the Weybridge and waste management department working alongside the operations and transport team.
Responsibilities & Duties:
- Act as the first point of contact for customers, handling inquiries via phone, email, and WhatsApp.
- Maintain a high standard of professionalism and courtesy in all interactions.
- Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable.
- Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions.
- Record and report all customer concerns or complaints promptly to Operations management.
- Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips.
- Monitor driver progress and update schedules in real-time to ensure timely service.
- Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways.
- Maintain databases & reporting for the following:
- Maintain accurate records of skips on-site with an audit trail of all communications and rental charges where appropriate.
- Produce monthly clients' waste recycling reports.
- Updating when required all internal info records for the Skip Desk Team.
- Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing.
- General business development support.
Key Skills and Attributes:
- Exceptional communication and interpersonal skills to provide excellent customer service.
- Strong organisational skills with the ability to prioritise and multitask effectively.
- Proactive in identifying and resolving issues quickly and efficiently.
- Familiarity with traffic management systems, booking software, or CRM platforms.
- Ability to work collaboratively with drivers, customers, and internal teams.
- Comfortable handling high-pressure situations in a busy environment.
Requirements:
- Proficiency in using Microsoft Office (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
What We Offer:
- Competitive salary based on experience.
- Opportunities for career development and training.
- A supportive and dynamic work environment in a growing family business.
Service Delivery Assistant employer: Perm Recruitment Ltd
Join a thriving demolition and waste management organisation in North London, where you will play a crucial role in delivering exceptional customer service as a Service Delivery Assistant. With a competitive salary, opportunities for career development, and a supportive work culture, this family-run business values its employees and fosters a dynamic environment that encourages growth and collaboration. Experience the satisfaction of being part of a team that prioritises professionalism and customer care while contributing to sustainable waste management solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will help you feel more confident when handling inquiries.
✨Tip Number 3
Be proactive during interviews. Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with the role of Service Delivery Assistant, so don’t be shy about showcasing your customer service experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your exceptional communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Perm Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with the waste management industry, especially how customer service plays a role in it. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Service Delivery Assistant, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've handled customer inquiries or complaints in the past to demonstrate your skills.
✨Be Organised and Ready
Bring along any necessary documents, like your CV and references, neatly organised. Also, prepare a list of questions to ask about the role and the team. This shows that you're proactive and serious about the position.
✨Stay Calm Under Pressure
Expect some challenging questions or scenarios during the interview. Practise staying calm and collected while answering. You could even role-play with a friend to simulate high-pressure situations, which will help you feel more at ease when it counts.
