Service Delivery Assistant

Service Delivery Assistant – Fulll Time office based role – Edmonton N18 – Monday to Friday 7.30am to 5pm plus Saturdays on rotation Job Description: The role involves supporting the smooth running of Skip Desk operations and delivering excellent customer service in a fast-paced skip-hire business. It involves assisting with traffic management, coordinating collections and deliveries, and handling customer inquiries to ensure a seamless experience for both customers and drivers. Key Responsibilities Customer Service * Act as the first point of contact for customers, handling inquiries via phone, email, and WhatsApp. Maintain a high standard of professionalism and courtesy in all interactions. * Process bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable. * Provide customers with accurate information regarding skip sizes, pricing, availability and road permit processing and conditions. * Record and report all customer concerns or complaints promptly to Operations management Operational Support. * Assist the Skip Service Controller in scheduling and coordinating lorry routes for collections, deliveries, and exchanges of skips * Monitor driver progress and update schedules in real-time to ensure timely service. * Permit management includes processing and billing new applications and arranging collection or renewal for containers on public highways. • Maintain databases & Reporting for the following * Maintain accurate records of skips on-site with an audit trail of all communications and rental charges where appropriate. * Produce monthly clients' waste recycling reports. * Updating when required all internal info records for the Skip Desk Team. * Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing * General business development support. Key Skills and Attributes * Customer-focused: Exceptional communication and interpersonal skills to provide excellent customer service. * Organized: Strong organisational skills with the ability to prioritise and multitask effectively. * Problem Solver: Proactive in identifying and resolving issues quickly and efficiently. * Tech-Savvy: Familiarity with traffic management systems, booking software, or CRM platforms is desirable. * Team Player: Ability to work collaboratively with drivers, customers, and internal teams. * Calm Under Pressure: Comfortable handling high-pressure situations in a busy environment. Requirements * Experience in a similar role, ideally within the waste management, logistics, or construction industry. * Strong geographical knowledge * Proficiency in using Microsoft Office (Excel, Word, Outlook). * Excellent verbal and written communication skills