At a Glance
- Tasks: Manage container fleet operations and support a dynamic service delivery team.
- Company: Join a growing family business in demolition and waste management.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for training and growth.
- Why this job: Be a key player in logistics while enhancing your skills in a fast-paced setting.
- Qualifications: Experience in logistics and exceptional communication skills are a plus.
The predicted salary is between 35000 - 40000 £ per year.
Fantastic opportunity to work for a demolition and waste management organisation based in North London N18.
Monday to Friday 7am to 5pm
Salary between £35-40,000 depending on level of experience.
You will be a pivotal part of the Weybridge and waste management and transport department working alongside the operations team.
Responsibilities & Duties:
- Managing container fleet operations.
- Driver management, including holidays, absence, and day-to-day HR matters.
- Allocating work and planning vehicle movements.
- Advising customers of ETAs and service updates.
- Maximising fleet productivity and utilisation.
- Ensuring customer requirements are met.
- Handling customer queries and resolving service issues.
- Maintaining operational compliance.
- Investigating customer complaints relating to service delivery.
- Managing the initial response to vehicle, traffic and site incidents before referring matters to the Transport Manager.
- Supervising and supporting a Service Delivery team of 2-3 people.
- Maintain a high standard of professionalism and courtesy in all interactions.
- Oversee the process of bookings, amendments, and cancellations efficiently in the system with correct payment processing if applicable.
- Record and report all customer concerns or complaints promptly to Operations management.
- Monitor driver progress and update schedules in real-time to ensure timely service.
- Maintain databases & reporting for the following: Produce monthly clients reports.
- Provide support during peak periods by managing additional operational or administrative tasks such as the Weighbridge ticket processing.
Key Skills and Attributes:
- A background in logistics, transport, haulage and skip hire is very advantageous.
- Exceptional communication and interpersonal skills to provide excellent customer service.
- Strong organisational skills with the ability to prioritise and multitask effectively.
- Proactive in identifying and resolving issues quickly and efficiently.
- Familiarity with traffic management systems, booking software, or CRM platforms.
- Ability to work collaboratively with drivers, customers, and internal teams.
- Comfortable handling high-pressure situations in a busy environment.
Requirements:
- Proficiency in using Microsoft Office (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
What We Offer:
- Competitive salary based on experience.
- Opportunities for career development and training.
- A supportive and dynamic work environment in a growing family business.
Senior Service Delivery Coordinator in London employer: PERM RECRUITMENT LIMITED
Join a thriving demolition and waste management organisation in North London, where you will play a crucial role in our operations team as a Senior Service Delivery Coordinator. We pride ourselves on fostering a supportive and dynamic work environment that encourages career development and training, ensuring that our employees grow alongside the business. With a competitive salary and a focus on teamwork and customer service, this is an excellent opportunity for those looking to make a meaningful impact in a family-run company.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Coordinator in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like PERM RECRUITMENT LIMITED and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at PERM RECRUITMENT LIMITED!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like PERM RECRUITMENT LIMITED keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Service Delivery Coordinator in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to PERM RECRUITMENT LIMITED:This is your chance to really connect with the team at PERM RECRUITMENT LIMITED. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at PERM RECRUITMENT LIMITED
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with PERM RECRUITMENT LIMITED.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show PERM RECRUITMENT LIMITED that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at PERM RECRUITMENT LIMITED. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
