At a Glance
- Tasks: Support users and enhance their experience with our educational platform.
- Company: Join Perlego, an edtech company making learning accessible for all.
- Benefits: Earn £14.80/hr, gain mentorship, and make a real social impact.
- Other info: Dynamic role with opportunities for personal growth and career development.
- Why this job: Be part of a mission-driven team and help shape the future of education.
- Qualifications: Passion for education and strong communication skills are key.
The predicted salary is between 14.8 - 14.8 £ per hour.
Perlego Internship Programme 2026: Our mission is to make learning accessible to all, so to help us achieve that goal we are launching an internship programme, opening up opportunities for people who dream big and want to change the world. We’re not looking for someone with years of experience - you might be someone looking for a total career change, a recent graduate or someone who just wants to dive into something new and make an impact. We're looking for a caring Customer Experience Intern to join us for six months. You'll be on the front line of how our users experience helping learners, educators, and institutional clients get the most out of our platform. This is a fantastic role for someone who enjoys problem-solving, communicating clearly and making people feel genuinely supported.
About Us: Perlego is an edtech company on a mission to make learning more accessible, engaging, and effective. We build a digital product used by thousands of learners and educators across the world. We're a collaborative, curious team that genuinely cares about education and we'd love to welcome interns who do too.
What You'll Be Doing:
- Responding to user queries via email, live chat, and support ticketing systems in a timely and empathetic way
- Escalating complex issues to the relevant teams and following up to ensure resolution
- Helping to build and maintain a library of saved responses, FAQs, help articles, and onboarding resources
- Gathering and documenting user feedback and identifying recurring pain points to share with the product team
- Supporting the onboarding of new institutional clients and users, helping them get set up and confident on the platform
- Monitoring support metrics (response times, satisfaction scores, resolution rates) and flagging trends
- Assisting with user surveys and interviews to inform CX improvements
- Collaborating with the product, marketing, and commercial teams to ensure a joined‑up user experience
What We're Looking For:
- A genuine interest in education, edtech, or building strategic relationships
- Strong written and verbal communication skills - able to craft warm, professional outreach and tailor messaging to different audiences
- A natural relationship‑builder who is personable and follows through
- Organised and detail‑oriented, comfortable managing multiple partners and conversations simultaneously
- Curiosity to use AI for efficiency and to optimise success
- A proactive mindset - able to spot an opportunity and take initiative
- Familiarity with tools like HubSpot, Slack, Claude and Google Workspace is a plus, but not required
Start Date: August 2026.
What You'll Get:
- £14.80/hr (London Living Wage)
- Mentorship and structured learning throughout your placement
- A genuine contribution to a company with social impact at its core
- A strong reference and support with your next steps
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Intern - 6-Month Fixed-Term Contract Perlego | London
✨Dive into Digital Education Events
Get yourself to educational fairs, webinars, and workshops focused on digital learning. These are great places to meet industry professionals and learn about internship opportunities that might not be widely advertised. Keep an eye on platforms like Eventbrite or even local university listings!
✨Show Off Your Skills
Start creating content that showcases your knowledge in digital learning. Whether it’s blogging about innovative teaching methods or creating video tutorials, this could really set you apart! Plus, you'll have something to share during interviews that highlights your passion and expertise.
✨Tap into University Networks
If you’re still at university, make sure to leverage your career services. They often have connections with local companies that are looking for interns in digital education. Don’t be shy to ask about leads or job postings – they’re there to help you land that gig!
✨Apply Directly on Our Website
When you find an internship like the one at Perlego, make sure to apply through our website. We often have exclusive openings listed there that you won't find anywhere else, plus it shows your genuine interest in being a part of Perlego's team!
We think you need these skills to ace Customer Experience Intern - 6-Month Fixed-Term Contract Perlego | London
Some tips for your application 🫡
Show Your Passion for Digital Learning:In your cover letter, let your enthusiasm for digital education shine through! Talk about any projects, experiences, or certifications related to e-learning that you've been involved in. This is your chance to show us how much you love this field and why you want to dive deeper into it during your internship at Perlego.
Highlight Relevant Skills and Tools:Make sure to mention any specific skills or tools that are common in digital learning, like familiarity with learning management systems (LMS) or content creation software. List these in your CV, as they can give us a quick snapshot of how you fit into the role of Customer Experience Intern - 6-Month Fixed-Term Contract Perlego | London at Perlego.
Share Your Learning Journey:Include a section in your application that highlights how you've approached your own education. This could be through online courses, workshops, or even personal projects related to digital learning. This demonstrates your commitment to the field and shows us that you're not just looking for a job, but a valuable learning experience at Perlego.
Tailor Your Application for the Role:When applying for this internship, it’s super important to customise your CV and cover letter to reflect the specific responsibilities of the Customer Experience Intern - 6-Month Fixed-Term Contract Perlego | London role. We want to see how your individual strengths match up with what we’re looking for at Perlego. Remember to apply through our website, so we can easily track your application!
How to prepare for a job interview at Perlego
✨Showcase Your Learning Passion
We need to emphasise how enthusiastic we are about learning and education. Prepare to share specific examples of how you've engaged with digital learning tools or projects—whether it’s creating a course, using educational software, or even designing a learning resource. This could make a great impression at Perlego!
✨Be Ready for Interactive Demos
Since this is digital learning, you might face interactive or practical assessment formats. Be prepared to demonstrate any projects or digital tools you've worked with, like learning management systems or e-learning platforms. Practising these demos will help us feel more confident when the pressure is on during the interview.
✨Connect Your Goals to Their Mission
It's key to align our personal motivations with the mission of Perlego. Think about why you want to work in digital education specifically, and how that connects to your career aspirations. This shows commitment and a clear sense of direction to the interviewers.
✨Prepare for Insightful Questions
Expect questions that dig deeper into how we’d tackle challenges in digital education, such as adapting content for diverse learners. Formulate our thoughts on current trends in e-learning and how you'd contribute ideas to the team at Perlego. This displays our understanding and engagement with the field!
