At a Glance
- Tasks: Enhance user experience by responding to queries and documenting feedback.
- Company: Perlego Ltd., a forward-thinking EdTech company in Greater London.
- Benefits: Earn £14.80/hr with mentorship opportunities and valuable learning experiences.
- Why this job: Make a real impact on user experience while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 14.8 - 14.8 £ per hour.
Perlego Ltd. is launching an Internship Programme for a Customer Experience Intern based in Greater London.
The internship will last six months, focusing on enhancing user experience across various platforms.
The ideal candidate will possess strong communication skills and be detail-oriented.
Responsibilities include responding to queries, supporting onboarding, and documenting user feedback.
The position offers a competitive rate of £14.80/hr and opportunities for mentorship and learning.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Intern — EdTech, Mentorship & Impact in London
✨Get to Know the Customer Support Community
Dive into relevant forums and communities like the Customer Support subreddit or platforms like Support Driven. Engaging in discussions and sharing your thoughts can help us spot you when internship opportunities arise!
✨Leverage University Resources
Check out your university’s career services for internship listings specifically in customer support. They often have connections with local companies, and you might even find exclusive opportunities that aren’t posted elsewhere.
✨Showcase Your Problem-Solving Skills
If you’re applying for a customer support internship, prepare to share examples of how you’ve resolved issues in the past. Even if it’s from a group project or helping a friend, being able to illustrate your problem-solving can make you shine!
✨Apply Directly on Our Website
Don’t forget to apply through our website at Perlego Ltd. for the customer support internship! This often boosts your visibility to our hiring team and shows your genuine interest in joining us.
We think you need these skills to ace Customer Experience Intern — EdTech, Mentorship & Impact in London
Some tips for your application 🫡
Show Your Customer-Centric Attitude:In customer support, your ability to empathise and effectively communicate with customers is key. Make sure your cover letter reflects your enthusiasm for helping others—share any relevant volunteer experiences or informal roles where you've had to assist people or solve their problems.
Highlight Soft Skills That Shine:Alongside your CV, you want to emphasise your soft skills—think communication, patience, and problem-solving. Use specific examples in your application to showcase how you've put these skills into practice, whether in previous jobs, volunteering, or even group projects at uni.
Tailor Your CV to Include Relevant Experience:Your CV should highlight any customer service-related experience you have, even if it was a part-time gig or an internship. It’s not just about the job title; consider detailing how you managed customer inquiries and resolved issues—this is what customer support is all about!
Express Your Eagerness to Learn:As an intern, you're here to learn, right? In your cover letter, express your eagerness to gain more skills and knowledge in the customer support field. Mention any specific areas you’re particularly interested in, and let Perlego Ltd. know you’re keen to grow alongside their team.
How to prepare for a job interview at Perlego Ltd.
✨Know Your Customer Support Tools
Familiarise yourself with customer support tools like Zendesk or Freshdesk, as these might come up in conversation. Have a basic understanding of how they work, and perhaps even try to explore their features through free trials or tutorials.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss past experiences where you’ve successfully resolved issues for others. Think of good examples from school or previous jobs that highlight your ability to handle customer queries or complaints.
✨Emphasise Your Willingness to Learn
As an intern, they're not just looking for experience—show them your eagerness to learn and grow. Share what excites you about customer support and how enthusiastic you are to develop new skills with Perlego Ltd..
✨Prepare for Scenario-Based Questions
Expect hypothetical questions where you might need to demonstrate how you'd handle specific customer scenarios. Practise responses to situations like dealing with an upset customer or troubleshooting a product issue.
