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- Tasks: Lead the housekeeping team to maintain cleanliness and hygiene across our stunning hotels.
- Company: Join Perle Hotels, a luxury group known for modern experiences in beautiful Scottish locations.
- Benefits: Enjoy a competitive salary, performance bonuses, gym membership, and discounted hotel rates.
- Why this job: Be part of a winning team with a focus on employee satisfaction and stunning surroundings.
- Qualifications: Experience with housekeeping systems is a plus, but not essential; passion for cleanliness is key.
- Other info: Full-time role with opportunities for training and career growth in a supportive environment.
The predicted salary is between 27500 - 38500 £ per year.
Winner of the Kings Award for Enterprise 2024! Our Bosville, Marmalade and Bracken Hide Hotels are hiring a Cluster Head Housekeeper to join their team in Portree, The Isle of Skye. This is a full time permanent contract, and you will be working 45 hours a week, Monday through to Sunday.
As a Cluster Head Housekeeper you will be responsible for planning, organizing, and developing the overall operations of the housekeeping department in accordance with the company’s standards, ensuring all areas of the hotels are thoroughly kept clean and tidy as per all cleanliness and hygiene guidelines. You will pay close attention to detail and manage the housekeeping team efficiently to ensure staff satisfaction and optimum performance.
Prior experience with Stayntouch, Trustyou and RotaCloud systems is preferred, but not required.
What’s in it for you?
- An annual salary of £33,000 per annum.
- End of season performance bonus of up to 5% of your salary.
- Time off in lieu (TOIL).
- Company Pension.
- Free 24 hours Skye Gym Membership.
- Refer to a friend Bonus.
- Employee Discounts.
- Friends & family discounted hotel rates across the group.
- Meals on shift.
- Uniform.
- Employee Assistance Programme.
- Heavily Subsidised Staff Accommodation.
Duties and Responsibilities:
- Organize employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on all procedures and policies.
- Ensure that all the shifts are properly covered, ensuring team member productivity and room cleanliness.
- Ensure bedrooms and public areas are maintained to the highest-level of cleanliness and hygiene.
- Ensure correct levels of stock including chemicals, consumables and linen are kept at a correct level by using a par stocking process.
- Ensure that all procedures and policies concerning COSHH, and the use of chemicals and cleaning products are practiced at all times.
- Encouraging a culture of positive employee relations by having effective and clear communication with all housekeeping team members.
- Work closely with the linen supplier (if applicable) ensuring counts and orders are placed in a timely manner. Ensure sufficient levels of linen are in line with the hotels occupancy, there should be no overstocked or understocked linen items.
- Keep all housekeeping back of house areas tidy and efficiently stocked.
- Follow the hotels guest relations policy, including politely addressing our guests at all times and ensuring 100% guest satisfaction.
Cluster Head Housekeeper employer: Perle Hotels
Contact Detail:
Perle Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific housekeeping systems mentioned in the job description, like Stayntouch and RotaCloud. Even if you haven't used them before, showing that you've researched these tools can demonstrate your commitment to adapting quickly.
✨Tip Number 2
Highlight your leadership skills during any informal conversations or networking opportunities. As a Cluster Head Housekeeper, you'll need to manage a team effectively, so showcasing your experience in leading teams will make you stand out.
✨Tip Number 3
Visit the hotels if possible or explore their online presence to understand their unique style and values. This knowledge will help you tailor your discussions and show genuine interest in becoming part of their team.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges in housekeeping management, such as maintaining cleanliness standards during peak seasons. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Cluster Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping management. Include any specific systems you've worked with, such as Stayntouch or RotaCloud, even if it's not required.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention your attention to detail and how you can contribute to maintaining high cleanliness standards.
Highlight Team Management Experience: Emphasise any previous roles where you managed a team. Discuss how you organised schedules, trained staff, and maintained productivity, as these are key responsibilities for the Cluster Head Housekeeper.
Showcase Your Knowledge of Hygiene Standards: Demonstrate your understanding of cleanliness and hygiene guidelines in your application. Mention any relevant training or certifications that align with the hotel's commitment to high standards.
How to prepare for a job interview at Perle Hotels
✨Research the Hotels
Before your interview, take some time to research the Bosville, Marmalade, and Bracken Hide Hotels. Familiarise yourself with their unique features, values, and the overall guest experience they aim to provide. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Leadership Skills
As a Cluster Head Housekeeper, you'll be managing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any strategies you've used to ensure high standards of cleanliness and hygiene. Use specific examples to illustrate your points.
✨Demonstrate Attention to Detail
Attention to detail is crucial in housekeeping. During the interview, share examples of how you've ensured cleanliness and organisation in past roles. Discuss any systems or processes you've implemented to maintain high standards, as this will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the hotel's operations, team dynamics, and expectations for the role. This shows that you're proactive and genuinely interested in contributing to their success.
