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For Companies At a Glance
- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: Exciting new boutique hotel in the heart of Edinburgh.
- Benefits: Competitive salary, performance bonuses, discounts, and gym membership.
- Why this job: Be part of shaping a luxury hotel and make a real impact.
- Qualifications: Experience in luxury hotels and strong leadership skills.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
The predicted salary is between 33000 - 35000 £ per year.
The Opportunity
We are seeking a highly experienced and truly exceptional Front of House Manager to join the team for the opening of our first city centre property in the heart of Edinburgh. A traditional townhouse nestled in the heart of Edinburgh's New Town, The Edinburgh 16~20 has been lovingly restored to offer a curated experience for discerning travellers seeking refined comfort, bespoke service, and a true sense of place. Inviting guests to indulge in a sanctuary of timeless sophistication, with beautifully appointed rooms and intimate gathering spaces that echo the charm and grace of the city itself.
This is a senior, hands-on leadership role, working closely alongside the General Manager as their trusted number two, with real influence over standards, culture, and the guest journey.
The Role
As Front of House Manager, you'll lead all reception and guest relations activity while playing a key role in the wider operation of the hotel. From pre-opening through to steady state, you will help define standards, embed culture, and ensure every guest interaction reflects the calm confidence and attention to detail that defines the Perle Hotels brand. This role carries significant operational authority and will regularly act as duty manager and cover for the General Manager as required.
What We Offer
- A salary between £33,000 and £35,000 pending experience
- An annual performance bonus, based on KPI's
- Equal share of service charge tips
- Company pension
- Friends family hotel discounts across the group
- Employee food beverage discounts across the group
- Meals on shift
- Gym membership
- Bike to Work scheme
- Employee Assistance Programme
- Refer-a-friend bonus
What You'll Be Responsible For
- Recruiting, onboarding and training the Front of House team ahead of opening
- Helping create and embed service standards and SOPs
- Owning the end-to-end guest journey, including service recovery and VIP guests
- Acting as senior duty manager, handling escalations and operational decisions
- Working closely with Housekeeping to ensure room readiness and presentation standards
- Leading reception operations, reservations accuracy and PMS reporting
- Building a positive, high-performing team culture
- Ensuring compliance with health safety, fire safety and data protection
About You
- Experience in a luxury or boutique hotel environment
- Strong Front of House, Guest Relations or Rooms leadership background
- Calm, confident and visible leadership style
- Comfortable making decisions and supporting a General Manager
- Passionate about genuine, thoughtful hospitality
- Pre-opening experience welcome, but not essential
Ready to help shape one of Edinburgh's most exciting new boutique hotels? We'd love to hear from you.
Pre-Opening Front Of House Manager employer: Perle Hotels Ltd.
Contact Detail:
Perle Hotels Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Opening Front Of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury or boutique hotels. A friendly chat can lead to insider info about openings and even recommendations.
✨Tip Number 2
Show up in style! If you know where the hotel is opening, pop by and introduce yourself to the team. A personal touch can make you memorable, and it shows your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by diving deep into the hotel's values and culture. Think about how your leadership style aligns with their vision of calm confidence and attention to detail. We want to see that you’re not just a fit on paper!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Pre-Opening Front Of House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see your genuine enthusiasm for creating memorable guest experiences and how you embody the values of thoughtful service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in luxury or boutique hotels, and don’t forget to mention any pre-opening experience if you have it. We’re looking for someone who fits perfectly with our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our team from the get-go!
How to prepare for a job interview at Perle Hotels Ltd.
✨Know the Property Inside Out
Before your interview, make sure you research The Edinburgh 16~20 thoroughly. Understand its history, the services it offers, and what makes it unique in the heart of Edinburgh. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Style
As a Front of House Manager, your leadership style is crucial. Be prepared to discuss your approach to leading teams, especially in high-pressure situations. Share specific examples of how you've built a positive team culture and handled guest relations effectively in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you had to manage escalations or service recovery. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Hospitality
Make sure to convey your passion for genuine, thoughtful hospitality. Discuss what motivates you to create memorable guest experiences and how you plan to uphold the standards of Perle Hotels. This enthusiasm can set you apart from other candidates.
