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For Companies At a Glance
- Tasks: Lead the Front of House team and create unforgettable guest experiences.
- Company: Exciting new boutique hotel in the heart of Edinburgh.
- Benefits: Competitive salary, performance bonuses, discounts, and gym membership.
- Why this job: Be part of shaping a unique hotel experience in a vibrant city.
- Qualifications: Experience in luxury hotels and strong leadership skills.
- Other info: Opportunity to influence culture and standards in a dynamic environment.
The predicted salary is between 33000 - 35000 £ per year.
We are seeking a highly experienced and truly exceptional Front of House Manager to join the team for the opening of our first city centre property in the heart of Edinburgh. A traditional townhouse nestled in the heart of Edinburgh's New Town, The Edinburgh 16~20 has been lovingly restored to offer a curated experience for discerning travellers seeking refined comfort, bespoke service, and a true sense of place. Inviting guests to indulge in a sanctuary of timeless sophistication, with beautifully appointed rooms and intimate gathering spaces that echo the charm and grace of the city itself. This is a senior, hands-on leadership role, working closely alongside the General Manager as their trusted number two, with real influence over standards, culture, and the guest journey.
What We Offer
- A salary between £33,000 and £35,000 pending experience
- An annual performance bonus, based on KPI's
- Equal share of service charge & tips
- Company pension
- Friends & family hotel discounts across the group
- Employee food & beverage discounts across the group
- Meals on shift
- Gym membership
- Bike to Work scheme
- Employee Assistance Programme
- Refer-a-friend bonus
What You'll Be Responsible For
- Recruiting, onboarding and training the Front of House team ahead of opening
- Helping create and embed service standards and SOPs
- Owning the end-to-end guest journey, including service recovery and VIP guests
- Acting as senior duty manager, handling escalations and operational decisions
- Working closely with Housekeeping to ensure room readiness and presentation standards
- Leading reception operations, reservations accuracy and PMS reporting
- Building a positive, high-performing team culture
- Ensuring compliance with health & safety, fire safety and data protection
About You
- Experience in a luxury or boutique hotel environment
- Strong Front of House, Guest Relations or Rooms leadership background
- Calm, confident and visible leadership style
- Comfortable making decisions and supporting a General Manager
- Passionate about genuine, thoughtful hospitality
- Pre-opening experience welcome, but not essential
Ready to help shape one of Edinburgh's most exciting new boutique hotels? We'd love to hear from you.
Pre-Opening Front of House Manager employer: PERLE HOTELS LIMITED
Contact Detail:
PERLE HOTELS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Opening Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury or boutique hotels. A friendly chat can lead to insider info about openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories that highlight your leadership style and how you’ve created memorable guest experiences.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you’d handle real-life scenarios, like service recovery or team dynamics. This will demonstrate your calm and confident leadership style, which is key for a Front of House Manager.
We think you need these skills to ace Pre-Opening Front of House Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional service and creating memorable guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in luxury or boutique hotels, and don’t forget to mention any pre-opening experience if you have it. We want to see how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where appropriate and avoid jargon. We appreciate straightforward communication that gets straight to the heart of your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Edinburgh 16~20. Don’t miss out!
How to prepare for a job interview at PERLE HOTELS LIMITED
✨Know the Property Inside Out
Before your interview, make sure you research The Edinburgh 16~20 thoroughly. Understand its history, the services it offers, and what makes it unique in the heart of Edinburgh. This knowledge will show your genuine interest and help you connect your experience to the hotel's vision.
✨Showcase Your Leadership Style
As a Front of House Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've built high-performing teams and handled challenges in previous roles. Highlight your calm and confident approach, as this aligns with the expectations for the position.
✨Emphasise Guest Experience
This role is all about the guest journey, so come ready to share your thoughts on what exceptional service looks like. Discuss any innovative ideas you have for enhancing guest experiences and how you would handle service recovery situations, especially for VIP guests.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the hotel's culture, the team you'll be leading, and the expectations for the first few months. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
