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- Tasks: Lead the Front of House team and create exceptional guest experiences.
- Company: Exciting new boutique hotel in the heart of Edinburgh.
- Benefits: Competitive salary, performance bonuses, discounts, and gym membership.
- Why this job: Be part of a unique hotel opening and shape its culture and standards.
- Qualifications: Experience in luxury hotels and strong leadership skills.
- Other info: Join a passionate team dedicated to thoughtful hospitality.
The predicted salary is between 33000 - 35000 £ per year.
We are seeking a highly experienced and truly exceptional Front of House Manager to join the team for the opening of our first city centre property in the heart of Edinburgh. A traditional townhouse nestled in the heart of Edinburgh's New Town, The Edinburgh 16~20 has been lovingly restored to offer a curated experience for discerning travellers seeking refined comfort, bespoke service, and a true sense of place. Inviting guests to indulge in a sanctuary of timeless sophistication, with beautifully appointed rooms and intimate gathering spaces that echo the charm and grace of the city itself.
This is a senior, hands-on leadership role, working closely alongside the General Manager as their trusted number two, with real influence over standards, culture, and the guest journey.
What We Offer
- A salary between £33,000 and £35,000 pending experience
- An annual performance bonus, based on KPI's
- Equal share of service charge & tips
- Company pension
- Friends & family hotel discounts across the group
- Employee food & beverage discounts across the group
- Meals on shift
- Gym membership
- Bike to Work scheme
- Employee Assistance Programme
- Refer-a-friend bonus
What You’ll Be Responsible For
- Recruiting, onboarding and training the Front of House team ahead of opening
- Helping create and embed service standards and SOPs
- Owning the end-to-end guest journey, including service recovery and VIP guests
- Acting as senior duty manager, handling escalations and operational decisions
- Working closely with Housekeeping to ensure room readiness and presentation standards
- Leading reception operations, reservations accuracy and PMS reporting
- Building a positive, high-performing team culture
- Ensuring compliance with health & safety, fire safety and data protection
About You
- Experience in a luxury or boutique hotel environment
- Strong Front of House, Guest Relations or Rooms leadership background
- Calm, confident and visible leadership style
- Comfortable making decisions and supporting a General Manager
- Passionate about genuine, thoughtful hospitality
- Pre-opening experience welcome, but not essential
Ready to help shape one of Edinburgh's most exciting new boutique hotels? We’d love to hear from you.
Pre-Opening Front of House Manager in Edinburgh employer: PERLE HOTELS LIMITED
Contact Detail:
PERLE HOTELS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Opening Front of House Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury or boutique hotels. A friendly chat can lead to insider info about openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership style and how you've created memorable guest experiences in the past.
✨Tip Number 3
Research the company culture! Before your interview, dive into what makes The Edinburgh 16~20 unique. Understanding their values will help you align your answers and show that you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting new venture in Edinburgh.
We think you need these skills to ace Pre-Opening Front of House Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for genuine hospitality shine through. Share experiences that highlight your commitment to creating memorable guest journeys, as this role is all about making guests feel special.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our vision for The Edinburgh 16~20.
Highlight Leadership Experience: Since this is a senior role, emphasise your leadership experience in previous positions. Talk about how you've built high-performing teams and maintained service standards, as these are key to our success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new property in Edinburgh!
How to prepare for a job interview at PERLE HOTELS LIMITED
✨Know the Property Inside Out
Before your interview, make sure to research The Edinburgh 16~20 thoroughly. Understand its history, the services it offers, and what makes it unique in the heart of Edinburgh. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Style
As a Front of House Manager, your leadership style is crucial. Be prepared to discuss your approach to building a positive team culture and how you handle operational decisions. Share specific examples from your past experiences that highlight your calm and confident leadership during challenging situations.
✨Emphasise Guest Experience
This role is all about the guest journey, so be ready to talk about how you would enhance the guest experience at The Edinburgh 16~20. Discuss your ideas for service standards and how you would handle service recovery, especially with VIP guests. This shows you’re not just focused on operations but also on creating memorable experiences.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's vision, the team dynamics, and how they measure success. This not only demonstrates your enthusiasm for the role but also helps you gauge if this is the right fit for you.
