At a Glance
- Tasks: Support daily operations in a busy R&D lab and manage service requests.
- Company: Join a dynamic team committed to innovation and scientific excellence.
- Benefits: Career development opportunities, collaborative environment, and hands-on experience.
- Other info: Work in a vibrant lab setting with opportunities for growth and learning.
- Why this job: Make a real impact in a fast-paced lab while building valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Coordinator supports day-to-day operations in a busy R&D environment.
Acting as a key point of contact for scientific staff, this role helps manage service requests, equipment needs, and vendor activities, while ensuring processes run smoothly and in line with site standards.
The coordinator also maintains accurate records and supports communication across teams to keep lab operations running efficiently.
- Job Responsibilities
- Receive, review, and process service reports ensuring accuracy of data.
- Maintain and update work orders, equipment status, and maintenance records to support timely and compliant closure.
- Provide monthly reporting for the scheduling and coordination of preventive maintenance, calibration, and service activities with internal teams and external vendors.
- Serve as the primary point of contact for scientific staff and provide timely updates on service requests.
- Monitor shared inboxes and respond to inquiries promptly in alignment with service expectations.
- Greet and coordinate third‑party contractors upon arrival, ensuring they meet EHS, Gx P, and site-entry requirements.
- Support the contractor induction process by verifying required documentation and training completion.
- Assist with calibration label workflows and ensure adherence to required procedures.
- Maintain service and calibration documentation according to site expectations/procedures.
- Retrieve and organize records as needed for audits, inspections, or internal reviews.
- Partner with Scientific Services and other site teams to support smooth daily operations.
- Participate in workflow improvements to enhance service quality and efficiency.
- Critical Skills
- Strong interpersonal skills to build trust and rapport with scientific staff, service engineers, and vendors.
- Clear and professional verbal and written communication skills.
- Proficiency with CMMS platforms and comfort learning new systems.
- High attention to detail when managing service requests, documentation, and compliance tasks.
- Ability to follow and apply Gx P, EHS, and site‑specific procedures accurately.
- Solid organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Effective problem‑solving skills with the ability to identify issues early and elevate appropriately.
- Ability to collaborate effectively with cross‑functional teams across scientific, technical, and operational areas.
- Dependable, proactive work style with the ability to operate independently.
- Strong sense of integrity and commitment to accurate record‑keeping and compliance.
- Adaptability in response to shifting priorities, urgent requests, and evolving operational needs.
Qualifications
- Secondary education completion (High School Diploma, GCSEs, A‑Levels, or equivalent) with 3 plus years of customer service experience.
- OR post‑secondary education (Associate’s Degree, HNC/HND, or completion of university‑level coursework) with at least 1 year of experience in customer service, laboratory support, or a technical support role.
- Proven experience supporting a technical support team, preferably in a pharmaceutical laboratory environment.
- Proficiency using Microsoft Office (Outlook, Excel, Word, Teams)
- Working Environment
- Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e. g., lab coat, safety glasses, etc.) in laboratory.
- Job pace may be fast and job completion demands may be high.
- The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.
Join our Team!
We are strongly committed to the development of your career and giving you opportunities to learn and grow.
We make a difference for you while you make a difference in the world!
#J-18808-Ljbffr
Customer Service Coordinator in Ware employer: PerkinElmer
PerkinElmer is an exceptional employer that fosters a collaborative and innovative work culture, particularly within its Food Solutions team. As a Grain and Dairy Marketing Manager, you will benefit from a supportive environment that encourages professional growth through diverse marketing initiatives and strategic partnerships. With a rich legacy in the food industry, PerkinElmer offers unique opportunities to make a meaningful impact while enjoying a comprehensive benefits package and a commitment to employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Ware
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PerkinElmer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PerkinElmer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Ware
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PerkinElmer:Your cover letter is your chance to shine! Tell us why you want to work at PerkinElmer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PerkinElmer!
How to prepare for a job interview at PerkinElmer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
