We are looking for a Technical Lab Services Leader to join our OneSource team in Stevenage.
More information about PerkinElmer and our business : PerkinElmer | Science with Purpose
More information about our OneSource services : OneSource Laboratory Solutions | PerkinElmer
Job Responsibilities
Customer Support
- Work with the customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory.
- The leader will also interface with key customer contacts to ensure KPIs are being met, and customer satisfaction is at a high level.
- Work in collaboration with customer line safety reps to ensure a high level of safety is maintained in the lab.
- Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- Attend floor/building oversight meetings.
- Serve as the Subject Matter Expert for all TLS activities.
- Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
Leadership
- Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction.
- Collaborate with senior management to drive talent development, overall business performance, and succession planning.
- Assist in the recruitment process of suitable personnel into the TLS team, to carry out induction and training.
- Ensure team procedures are performed within the confines of the relevant safety regulations.
- Assist in the generation of SOPs/work instructions/local method statements/risk assessments where necessary. Ascertain any relevant quality, skill, or safety requirements.
- Ensure team compliance with all relevant working instructions, SOPs, and safety instructions.
- Address disciplinary and/or performance problems, when necessary, in accordance with company policy.
- Escalate business development opportunities to senior management through engagement with key collaborators and stakeholders.
- Ensure timely and accurate reporting of data including performance metrics.
Critical Skills
- Strong communication and interpersonal skills, both written and verbal.
- Self-motivated and able to work under pressure to prioritize conflicting deadlines.
- An ability to meet timelines successfully with the utmost attention to detail while setting high performance standards.
- Ability to think strategically and lead by example.
- Service orientated attitude combined with innovative thinking.
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Ability to execute new and established methods and protocols.
- Ability to understand, interpret, and communicate complex scientific data.
- Understanding of standard software packages (i.e. Microsoft Office).
- Ability to operate within company and/or customer site safety codes of practice.
Basic Qualifications
- BSc or equivalent in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines), with relevant laboratory experience.
- 3-5 years of demonstrated technical expertise in performing a variety of laboratory bioassays using manual and automated techniques.
- 3-5 years’ experience of leading teams, delivering training, or coaching and mentoring staff in an industry setting.
- Knowledgeable in good laboratory practices (GLP) and good laboratory safety practices.
Preferred Qualifications
- Masters or Doctorate qualification in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines).
- Computational skills preferred for enabling automated data acquisition and analysis, and familiarity with related data analysis applications.
- Knowledge of GCP, GCLP and GMP principles in the pharmaceutical environment.
- Knowledge of 5S and/or 6 sigma principles is a plus.
What we offer
- 25 days of annual leave plus all Bank Holidays
- Income Protection Insurance that ensures your income is protected when life takes the unexpected turn
- Life Assurance for added peace of mind
- Access to our WeCare Programme, offering medical, mental health, legal, and financial support
- MyStrength – a personalised wellbeing app
- AXA Health & Wellbeing App to help you stay on top of your health
- Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP
- Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future
- Exclusive discounts via Benefit Hub and BHN Extras
- Generous employee referral rewards
- Season Ticket Loan Scheme to make commuting easier
- Cycle to Work Scheme promoting a healthier, greener commute
