Technical Laboratory Services Leader UK in Stevenage

We are looking for a Technical Lab Services Leader to join our OneSource team in Stevenage.

Job Responsibilities

• Customer Support: Work with the customer and PerkinElmer staff to ensure quality and compliance of work and activities carried out within the laboratory. The leader will also interface with key customer contacts to ensure KPIs are being met, and customer satisfaction is at a high level. Work in collaboration with customer line safety reps to ensure a high level of safety is maintained in the lab. Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary. Attend floor/building oversight meetings. Serve as the Subject Matter Expert for all TLS activities. Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
• Leadership: Mentor and train staff at client location regarding best-in-class customer support, follow-up communication and specific laboratory support skills to drive growth and customer satisfaction. Collaborate with senior management to drive talent development, overall business performance, and succession planning. Assist in the recruitment process of suitable personnel into the TLS team, to carry out induction and training. Ensure team procedures are performed within the confines of the relevant safety regulations. Assist in the generation of SOPs/work instructions/local method statements/risk assessments where necessary. Ascertain any relevant quality, skill, or safety requirements. Ensure team compliance with all relevant working instructions, SOPs, and safety instructions. Address disciplinary and/or performance problems, when necessary, in accordance with company policy. Escalate business development opportunities to senior management through engagement with key collaborators and stakeholders. Ensure timely and accurate reporting of data including performance metrics.

Critical Skills:

• Strong communication and interpersonal skills, both written and verbal.
• Self-motivated and able to work under pressure to prioritise conflicting deadlines.
• An ability to meet timelines successfully with the utmost attention to detail while setting high performance standards.
• Ability to think strategically and lead by example.
• Service orientated attitude combined with innovative thinking.
• Strong interpersonal skills; strong team player with customer satisfaction focus.
• Ability to execute new and established methods and protocols.
• Ability to understand, interpret, and communicate complex scientific data.
• Understanding of standard software packages (i.e. Microsoft Office).
• Ability to operate within company and/or customer site safety codes of practice.

Basic Qualifications:

• BSc or equivalent in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines), with relevant laboratory experience.
• 3-5 years of demonstrated technical expertise in performing a variety of laboratory bioassays using manual and automated techniques.
• 3-5 years’ experience of leading teams, delivering training, or coaching and mentoring staff in an industry setting.
• Knowledgeable in good laboratory practices (GLP) and good laboratory safety practices.

Preferred Qualifications:

• Masters or Doctorate qualification in a relevant scientific subject (e.g. Biology, Life Sciences or Chemistry disciplines).
• Computational skills preferred for enabling automated data acquisition and analysis, and familiarity with related data analysis applications.
• Knowledge of GCP, GCLP and GMP principles in the pharmaceutical environment.
• Knowledge of 5S and/or 6 sigma principles is a plus.

What we offer:

• 25 days of annual leave plus all Bank Holidays.
• Income Protection Insurance that ensures your income is protected when life takes the unexpected turn.
• Life Assurance for added peace of mind.
• Access to our WeCare Programme, offering medical, mental health, legal, and financial support.
• MyStrength – a personalised wellbeing app.
• AXA Health & Wellbeing App to help you stay on top of your health.
• Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP.
• Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future.
• Exclusive discounts via Benefit Hub and BHN Extras.
• Generous employee referral rewards.
• Season Ticket Loan Scheme to make commuting easier.
• Cycle to Work Scheme promoting a healthier, greener commute.