OneSource Laboratory Services Site Director

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

The OneSource Services Site Leader ensures delivery of best-in-class service delivery and customer support by overseeing service resources, including managers, teams and individual contributors, within the assigned site to achieve established revenue and profitability goals as well as contractual service requirements. The OneSource Laboratory Services Site Leader works in close collaboration with the customer stakeholders, and internal service leadership to ensure all laboratory support services are executed in compliance with regulatory, safety, and contractual requirements. The role is accountable for tracking, analyzing, and reporting critical KPIs while driving continuous improvement, operational efficiency, and customer satisfaction. This is an onsite position for the designated client locations.

• Lead site operations and teams to deliver uninterrupted, contractual service obligations while meeting company annual financial targets.
• Own end-to-end service performance outcomes for all OneSource delivered services at the site.
• Act as the final decision authority on site level tradeoffs within contracted scope.
• Develop and maintain relationships with key customer contacts.
• Serve as the sole senior OneSource interface to key customer stakeholder groups.
• Translate site strategy and priorities into clear, executable direction for all internal teams.
• Lead coordinated OneSource response during critical incidents, major service disruptions, and regulatory or safety events.
• Meet or exceed defined site-wide KPIs and SLAs.
• Own a single, integrated site performance view across all OneSource services.
• Lead root cause analysis for cross service issues and ensure corrective actions are implemented and sustained.
• Own site level change management for scope changes, pilots, and new service introductions.
• Be the site level accountable owner for quality and compliance posture of all OneSource services.
• Partner with client to understand service needs and goals, supporting the delivery of service both current and new.
• Foster a strong safety, quality, and service culture, aligned with site expectations.
• Embrace and promote a continuous improvement mindset.

• Excellent interpersonal, written, and verbal communication skills.
• Leadership presence.
• Technical problem-solving skills and attention to detail.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.

• Bachelor degree in Science, Biology, Chemistry or related discipline and 5+ years of experience in a laboratory environment OR High School Diploma/GED with 10+ years of experience working in a research laboratory environment.
• Demonstrated leadership skills supported by a minimum of 5+ years in a leadership or supervisory role.
• Effective communication skills – both written and verbal.

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology, or related discipline.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.

Must be able to work in a laboratory, controlled environment requiring personal protective equipment. Job pace may be fast, and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time, occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Employee may be required to handle hazardous waste according to local, state, and federal regulations.