Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service and order processing while managing a small team.
- Company: Join Solus Scientific, a key player in food safety testing.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Make a real difference in food safety while developing your leadership skills.
- Qualifications: 7-10 years in customer service with team supervision experience.
- Other info: Diverse workplace committed to equal opportunities and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Mansfield, Nottinghamshire, GB
About Us: Solus Scientific, part of PerkinElmer, is a well-established manufacturer of highly efficient testing systems for the global food safety industry. Our products help customers rapidly detect pathogens, allergens, and raw meat species, supporting safer food supply chains worldwide. Based in Mansfield, we combine the stability of a global organisation with the close-knit feel of a local team.
Role: We are seeking an experienced Customer Services & Order Processing Supervisor to lead day-to-day customer service and order processing activities while line-managing one team member. This is a hands-on role where you will balance operational responsibility with light people management, ensuring orders are processed accurately, delivered on time, and supported by excellent customer service.
Key Responsibilities
- Customer Services & Order Processing
- Ensure the timely and accurate processing of all customer orders
- Process and maintain customer standing orders and special pricing agreements
- Act as the main point of contact for customer enquiries relating to orders and invoices
- Create and issue customer delivery notes
- Monitor customer satisfaction via Customer Comment Forms
- Team Leadership
- Line-manage one Customer Services team member, providing day-to-day guidance, support, and workload prioritisation
- Support training, development, and performance feedback
- Ensure consistent service levels and adherence to processes
- Pricing, Systems & Compliance
- Maintain and update customer pricing on Sage from quotations and agreements
- Ensure compliance with ITC requirements
- Prepare weekly/monthly sales reports and KPIs for internal stakeholders
- Logistics & Export
- Prepare export documentation and arrange overseas shipments with nominated couriers
- Produce Certificates of Origin via the local Chamber of Commerce
- Prepare product documentation for distributor import permits
- Coordinate direct shipments from suppliers to customers
- Stock & Purchasing
- Manage stock control for OEM and distributed products
- Arrange stock reservations for customers and distributors
- Raise and process purchase orders for OEM, distributed, and Adria products
- Support monthly stocktakes and process adjustments on Sage
- Administration & Quality
- Manage incoming company emails (sales, info, enquiries) and telephone calls
- Carry out internal ISO audits and update Q-Pulse
- Prepare monthly KPIs for Customer Services and Warehouse performance
Person Specification
- 7–10 years’ experience in a busy, varied customer service or operations environment
- Previous experience supervising or mentoring at least one team member
- Strong customer service ethos and professional communication skills
- Highly organised with excellent attention to detail
- Proactive, able to use initiative, and keen to learn
- Experience using Sage 50 and/or CIM50 (desirable)
Equal Opportunity
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
Customer Services & Order Processing Supervisor in Mansfield employer: PerkinElmer
Contact Detail:
PerkinElmer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services & Order Processing Supervisor in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact the food safety industry. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Services & Order Processing Supervisor position!
We think you need these skills to ace Customer Services & Order Processing Supervisor in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and order processing experience, as well as any leadership roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with systems like Sage if you have it!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your professional communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PerkinElmer
✨Know Your Stuff
Make sure you understand the ins and outs of customer service and order processing. Brush up on your knowledge of Sage and any relevant compliance requirements. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role, but that you can excel in it.
✨Showcase Your Leadership Skills
Since this role involves line-managing a team member, be prepared to talk about your leadership style. Think of examples where you've successfully guided or mentored someone. Highlight how you prioritise workloads and support team development—this will demonstrate your capability to lead effectively.
✨Customer-Centric Mindset
Emphasise your strong customer service ethos during the interview. Share stories that illustrate how you've gone above and beyond for customers in the past. This will resonate well, as the company values excellent customer service and satisfaction.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving skills. Prepare by thinking through potential challenges you might encounter in this role, such as handling difficult customer inquiries or managing tight deadlines. Practising your responses will help you feel more confident and articulate during the interview.
