At a Glance
- Tasks: Provide top-notch customer service and technical support for scientific instruments.
- Company: Join PerkinElmer, a leader in scientific solutions with a mission for a healthier world.
- Benefits: Competitive salary, full training, and opportunities for travel across the UK and Europe.
- Other info: Flexible work approach with excellent career growth opportunities.
- Why this job: Make a real impact in science while developing your skills in a dynamic environment.
- Qualifications: HND in Electronic Engineering or related field, plus 5 years in a customer service role.
The predicted salary is between 31500 - 38500 £ per year.
When joining Perkin Elmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.
With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and One Source services.
- Job Title
- Customer Service Engineer
- Location(s)
- Chester, UK, Manchester, UK, Stoke-on-Trent, UK, United Kingdom - Remote
Job Description
The Senior Field Service Engineer impacts sales of Perkin Elmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work.
Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
Analytical product groups that will be supported are Material Characterization (FTIR, UV/Vis and Thermal Analysis) and support for our Inorganic portfolio (AA, ICP-OES, ICP-MS).
Experience working in GMP environments will also be of benefit. Full product training will be given.
Field Based – North England and midlands preferred, with occasional travel across UK, Ireland and Mainland Europe.
Responsibilities
- Performs field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories.
- Provide onsite user training on defined product groups.
- Organizing routine maintenance allocated monthly.
- At the request of the Service Manager, performs service on behalf of Perkin Elmer overseas offices, to the standard expected at sites of overseas customers
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
Maintains ancillary documentation e. g.
Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
- Align personal working practices with the department’s performance targets.
Actively demonstrate compliance with all team targets.
- Maintains personal service spares issued and inventory records to the highest standard.
Ensures all anomalies are quickly and effectively reported and resolved.
- Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
- Able to promote/sell instruments and service products including consumables and service contracts
Basic Qualifications
- HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.
- Full Driving License.
- 5 years experience in a Scientific or Customer Service Environment.
- Experience of working in GMP environments preferred.
- Understanding of analytical techniques, applications and instrumentation a benefit
- Incumbent must have excellent people management and motivational skills
Preferred Characteristics
- Experience in a Scientific or Customer Service Environment.
- Experience of working in GMP environments preferred.
- Understanding of analytical techniques and instrumentation, as well awareness of instrument applications a benefit.
- Incumbent must have excellent people management and motivational skills
Customer Service Engineer in Manchester employer: PerkinElmer
Solus, a PerkinElmer company, is an exceptional employer that prioritises employee development and a collaborative work culture in the Mansfield area. With comprehensive training provided for the Production Technician role, employees benefit from a supportive environment that encourages growth and innovation while adhering to high-quality standards. The company also offers competitive salaries and corporate benefits, making it an attractive place for those seeking meaningful and rewarding employment in the diagnostics field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Engineer in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PerkinElmer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PerkinElmer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Engineer in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PerkinElmer:Your cover letter is your chance to shine! Tell us why you want to work at PerkinElmer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PerkinElmer!
How to prepare for a job interview at PerkinElmer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
