At a Glance
- Tasks: Provide top-notch customer support and maintain analytical instruments on-site.
- Company: Join PerkinElmer, a leader in scientific solutions with a mission for a healthier world.
- Benefits: Enjoy 25 days leave, private medical insurance, and wellness support.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real difference in science while developing your technical skills.
- Qualifications: HND in Electronic Engineering; PLC programming knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
The Customer Support Engineer performs OneSource service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying out repairs, maintenance and installation of analytical and clinical instrumentation and their accessories. Provide onsite user training on defined product groups. The role is based at our customer's site in Cramlington (Newcastle).
Responsibilities:- Organizing routine maintenance allocated on a monthly basis.
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
- Actively drives the achievement of the SLAs/KPIs of the team.
- Align personal working practices with the department’s performance targets.
- Actively demonstrate compliance with all team targets.
- Maintains personal service spares issued and inventory records to the highest standard.
- Ensures all anomalies are quickly and effectively reported and resolved.
- Ensures that all tools and test equipment are adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc., on a weekly basis.
- Occasional ad hoc travel required - training takes place in the Netherlands, other OneSource sites may require occasional support.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
- HND or equivalent in Electronic Engineering.
- Understanding of PLC Programming would be an advantage.
- Full UK Driving Licence.
- HPLC, Dissolution and GC skills would be beneficial.
- 25 days of annual leave plus all Bank Holidays.
- Income Protection Insurance that ensures your income is protected when life takes the unexpected turn.
- Life Assurance for added peace of mind.
- Access to our WeCare Programme, offering medical, mental health, legal, and financial support.
- MyStrength – a personalised wellbeing app.
- AXA Health & Wellbeing App to help you stay on top of your health.
- Private Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GP.
- Enhanced company pension contributions (subject to increased employee contribution) to help you plan for the future.
- Exclusive discounts via Benefit Hub and BHN Extras.
- Generous employee referral rewards.
- Season Ticket Loan Scheme to make commuting easier.
- Cycle to Work Scheme promoting a healthier, greener commute.
Customer Support Engineer / site based employer: PerkinElmer
PerkinElmer is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Newcastle. With comprehensive benefits such as private medical insurance, a robust pension scheme, and access to wellness programmes, employees are empowered to thrive both personally and professionally. The role of Customer Support Engineer provides unique opportunities for hands-on experience with cutting-edge analytical solutions while contributing to a mission of innovating for a healthier world.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer / site based
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PerkinElmer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PerkinElmer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer / site based
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PerkinElmer:Your cover letter is your chance to shine! Tell us why you want to work at PerkinElmer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PerkinElmer!
How to prepare for a job interview at PerkinElmer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
