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- Tasks: Provide top-notch customer support and maintain high standards in service delivery.
- Company: Join a leading scientific company known for its commitment to excellence.
- Benefits: Competitive salary, training opportunities, and a chance to travel across the UK and Europe.
- Why this job: Be an ambassador for a reputable brand while making a real difference in customer satisfaction.
- Qualifications: HND in Electronic Engineering or related field; customer service experience preferred.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
The Customer Service Engineer will impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.
Main product groups that will be supported are Inorganic (ICP-OES, ICP-MS, AA). Experience in the above product lines or Chromatography (GC/LC) and Material Characterisation (FTIR, UV/Vis and Thermal) would be an advantage. Experience in GMP environments also an advantage. Full product training will be given.
Experience working in GMP environments will also be of benefit. Full product training will be given.
Field Based – M40, M4 Corridor (Reading, Oxford, Banbury) preferred, but covering South of UK with occasional travel across UK, Ireland and Mainland Europe.
Responsibilities
- Performs field service as advised by the call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and their accessories.
- Provide onsite user training on defined product groups.
- Organizing routine maintenance allocated monthly.
- At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers
- Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
- Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
- Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
- Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.
- May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
- Able to promote/sell instruments and service products including consumables and service contracts.
Basic Qualifications
- HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.
- Full Driving License.
- 5 years experience in a Scientific or Customer Service Environment.
- Experience of working in GMP environments preferred.
- Understanding of analytical techniques, applications and instrumentation a benefit
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Customer Service Engineer employer: PerkinElmer
Contact Detail:
PerkinElmer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their customer service approach and think about how your skills can add value. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and demonstrate your passion for customer service engineering.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows you're genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Engineer role. Highlight any relevant experience with the product groups mentioned, like ICP-OES or Chromatography. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Don’t forget to mention any experience in GMP environments if you have it!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see that you can engage effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at PerkinElmer
✨Know Your Products Inside Out
Make sure you brush up on the main product groups you'll be supporting, like ICP-OES, ICP-MS, and AA. Familiarise yourself with their applications and any relevant analytical techniques. This will not only show your technical knowledge but also demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will highlight your ability to act as an ambassador for the company and align with their customer-centric values.
✨Demonstrate Flexibility and Team Spirit
Since the role requires a flexible approach, be ready to discuss how you've adapted to changing circumstances in previous jobs. Also, share instances where you've collaborated effectively with a team, as this is crucial for maintaining high performance in the Customer Service Department.
✨Prepare for Technical Questions
Expect some technical questions related to the instruments and techniques mentioned in the job description. Brush up on your knowledge of GMP environments and be ready to discuss how you would ensure compliance with quality management systems. This will show that you're not just a people person but also technically savvy.