At a Glance
- Tasks: Build strategic partnerships and drive client success through data-driven insights.
- Company: Join Perkbox, a leader in employee experience and benefits.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to inclusivity and support.
- Why this job: Make a real impact by enhancing client relationships and driving engagement.
- Qualifications: Proven sales experience and strong communication skills with a customer focus.
The predicted salary is between 40000 - 50000 £ per year.
Does this sound like you? You’re a commercially sharp relationship-builder who knows there’s a big difference between managing an account and genuinely partnering with one. You’re comfortable in a boardroom and equally at home digging into platform data to tell a compelling story. You know how to spot an opportunity, navigate a tricky conversation, and still leave the client feeling heard. You care about outcomes, not just activity.
What you’ll be doing (in a nutshell): As a Strategic Client Success Manager at Perkbox, you’ll own a portfolio of private sector accounts, building the kind of long-term relationships that create real mutual value. Your focus is retention and growth: keeping clients engaged, uncovering opportunities to expand, and making sure they’re getting the most from our platform every step of the way. You’ll be the person clients trust, and the internal voice that keeps their needs front and centre.
Day-to-day you can expect to:
- Build and manage strategic partnerships across your portfolio, working at all levels including C-suite
- Use our internal sales framework to identify and progress upsell and expansion opportunities
- Run regular reviews and executive business reviews, connecting client goals to platform data and outcomes
- Increase product adoption by educating admins and moving clients through our Integrations Pipeline
- Deliver webinars and training sessions for admins and internal champions
- Act as the link between your clients and our Product team, nurturing a meaningful feedback loop
- Triage client queries efficiently, getting them to the right resolution point quickly
- Be a credible, trusted ambassador for Perkbox at every touchpoint
To be successful, you’ll have:
- Proven commercial experience, with a track record of meeting and exceeding sales or upsell targets
- Confidence having difficult conversations, whether that’s a cancellation risk or a complex negotiation
- A genuine customer focus, with examples of improving engagement with software products
- Strong business acumen, able to connect client goals with the right solution
- A data-driven mindset, comfortable using insights to influence stakeholders and inform decisions
- Excellent communication skills, particularly with senior and executive-level audiences
- Comfort with change and ambiguity, you see it as a chance to learn, not a reason to stall
Bonus points if you bring:
- Experience in a B2B SaaS or employee benefits environment
- Familiarity with NPS, NRR, or other success metrics
- A natural ability to build multi-threaded relationships across a client organisation
Why Perkbox? Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use. From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond. We’re redefining what employee benefits can be. And we’re just getting started.
The Interview Process Our interview process involves 4 main stages:
- Application
- Short call with a member of the TA team
- 30-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@perkbox.com
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!
Strategic Client Success Manager employer: perkboxvivup
Perkbox is an exceptional employer that fosters a coaching-led environment, perfect for aspiring Sales Development Representatives looking to kickstart their careers in sales. With a strong focus on employee wellbeing and a commitment to inclusivity, Perkbox offers a range of benefits designed to support personal and professional growth, making it an ideal place for motivated individuals to thrive in a dynamic and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at perkboxvivup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like perkboxvivup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Strategic Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to perkboxvivup:Your cover letter is your chance to shine! Tell us why you want to work at perkboxvivup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at perkboxvivup!
How to prepare for a job interview at perkboxvivup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
