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For Companies At a Glance
- Tasks: Develop strategic partnerships and drive customer engagement for our innovative benefits platform.
- Company: Join Perkbox Vivup, a leader in employee benefits and wellbeing solutions, supporting over 4 million employees.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be part of a revolutionary team shaping the future of employee wellbeing and engagement.
- Qualifications: Proven commercial experience with strong negotiation and problem-solving skills required.
- Other info: Inclusive employer committed to creating a fair workplace; adjustments available during the hiring process.
The predicted salary is between 43200 - 72000 £ per year.
WhyPerkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertisein the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforce\’s by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.
About the role
You’ll be responsible fordeveloping strategic partnerships with our clientsengaging withtheir BAU goals in increasing adoption and engagement whilst also being able to workwith clients in a strategic sense – multi-threading to board level and leveragingtheresource at Perkbox to build along-lastingpartnership acrosseach clientbusiness.
You will look aftera segment of private sector customer accounts, across a range of
industries, enabling them to continue to receive the best value from our products.
In line with our global ambitions and the future of The Perkbox Vivup Group, our goal isto nurture close customer relationships, drive positive NDR, increase productengagement and secure long term strategic wins based on our customers’ voices.Youwillbe accountable for the retention and growth revenue with a portfolio of key clients.
Using your ability to influence key stakeholders you’ll ensure that our customers’business goals continue to align, and their overall usage of the platform remains high.As well as proactively educating admins, you’ll also be an ambassador for best practiceand systems use.
What You’ll Be Doing
- Drive adoption of the product by increasing average number of customer
customisations in key, segmented areas of the portfolio - Use the internal sales framework toconfidentlyhold conversationswith clients
and build a strong and accurate pipeline - Conduct reviews and executive reviews with clientswhere youpinpoint their key
goals and priorities through effective discovery and tell the story of our platform
and their data for maximum engagement - Increase the number of integrated customers by focusing on education and
moving admins through the Integrations Pipeline. - Run educational webinars and training sessions with Admins and internal
Champions. - Curate and nurture the feedback loop between the customer and Product teams.
- Be a reliable point of contact and brand ambassador for Perkbox, correctly
triaging customer queries and shortening resolution times by introducing the
correct solution point.
What We’re Looking For
- Proven Commercial experience–experience working to sales/upsell targets with
a proven track record in meeting and exceeding targets - The ability to negotiate-you’re confident having difficult conversations relating
to cancellations or issues and you see these as an opportunity to settle
situations equitably - A deepcustomer focus-with examples of improving customer engagement with
software products - Business acumen-you use your knowledge of business drivers and strategies to
guide your actions - Problem solving skills-you actively find solutions with customer needs in mind.
- Effective communication skills-you provide confident and timely communication
to internal and external stakeholders, specifically with a variety of senior level
customers, including C-suite - A data-driven & analytical mindset-spotting trends and using key data points to
inform decision makers or stakeholders - A high level of comfort and adaptability to change-you embrace different ways
of working and new ways of operating. You see change as an opportunity to
continually learn and improve
The Interview Process
Our interview process involves 3 main stages:
- Short call with a member of the Talent team
- 60-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We\’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\’ll make it work for you. Your comfort and success matter to us!
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Strategic Customer Success Manager Revenue · · employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager Revenue · ·
✨Tip Number 1
Familiarise yourself with the Perkbox and Vivup platforms. Understanding their features and benefits will allow you to speak confidently about how they can meet client needs during interviews.
✨Tip Number 2
Prepare examples of your past experiences where you've successfully driven customer engagement or retention. Be ready to discuss specific strategies you used and the outcomes achieved.
✨Tip Number 3
Research the industries that Perkbox and Vivup serve. Tailoring your knowledge to these sectors will demonstrate your understanding of their clients' unique challenges and how you can help address them.
✨Tip Number 4
Practice your negotiation skills. Since the role involves having difficult conversations, being able to showcase your ability to handle such situations effectively will be crucial in the interview process.
We think you need these skills to ace Strategic Customer Success Manager Revenue · ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and strategic partnerships. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about employee benefits and how your skills align with the goals of Perkbox Vivup. Share specific examples of how you've driven customer engagement and retention in previous roles.
Showcase Your Achievements: Quantify your past successes in your application. For instance, mention any sales targets you've exceeded or customer satisfaction improvements you've achieved. This will help illustrate your impact in previous positions.
Prepare for the Interview: Research common interview questions for customer success roles and prepare your answers. Be ready to discuss how you would approach building relationships with clients and driving product adoption based on their needs.
How to prepare for a job interview at Perkbox
✨Understand the Company and Its Vision
Before your interview, take some time to research Perkbox and Vivup. Understand their mission, values, and the specific benefits they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the strategic nature of the role, be ready to discuss how you've handled challenging situations in the past. Prepare examples that showcase your problem-solving skills, ability to negotiate, and how you've driven customer engagement in previous roles.
✨Showcase Your Data-Driven Mindset
Since the role requires a data-driven approach, be prepared to discuss how you've used data to inform decisions or strategies in your previous positions. Highlight any specific metrics or outcomes that resulted from your actions.
✨Demonstrate Effective Communication Skills
As you'll be interacting with various stakeholders, including C-suite executives, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews to refine your communication style and ensure you can convey complex ideas simply.
