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- Tasks: Develop strategic partnerships and drive product adoption with clients across various industries.
- Company: Perkbox Vivup is revolutionising employee benefits, supporting over 4 million employees globally.
- Benefits: Enjoy a full-time role with opportunities for growth, remote work options, and a supportive culture.
- Why this job: Join a dynamic team focused on enhancing employee wellbeing and engagement in a meaningful way.
- Qualifications: Proven commercial experience, strong negotiation skills, and a customer-focused mindset are essential.
- Other info: Inclusive hiring process with adjustments available to ensure your comfort and success.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Strategic Customer Success Manager role at Perkbox
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Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
Why Perkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertisein the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforce\’s by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.
About The Role
You’ll be responsible for developing strategic partnerships with our clients engaging with their BAU goals in increasing adoption and engagement whilst also being able to work with clients in a strategic sense – multi-threading to board level and leveraging the resource at Perkbox to build a long-lasting partnership across each client business.
You will look after a segment of private sector customer accounts, across a range of
industries, enabling them to continue to receive the best value from our products.
In line with our global ambitions and the future of The Perkbox Vivup Group, our goal is to nurture close customer relationships, drive positive NDR, increase product engagement and secure long term strategic wins based on our customers’ voices. You will be accountable for the retention and growth revenue with a portfolio of key clients.
Using your ability to influence key stakeholders you’ll ensure that our customers’ business goals continue to align, and their overall usage of the platform remains high. As well as proactively educating admins, you’ll also be an ambassador for best practice and systems use.
What You’ll Be Doing
- Drive adoption of the product by increasing average number of customer customisations in key, segmented areas of the portfolio
- Use the internal sales framework to confidently hold conversations with clients and build a strong and accurate pipeline
- Conduct reviews and executive reviews with clients where you pinpoint their key goals and priorities through effective discovery and tell the story of our platform and their data for maximum engagement
- Increase the number of integrated customers by focusing on education and moving admins through the Integrations Pipeline.
- Run educational webinars and training sessions with Admins and internal Champions.
- Curate and nurture the feedback loop between the customer and Product teams.
- Be a reliable point of contact and brand ambassador for Perkbox, correctly triaging customer queries and shortening resolution times by introducing the correct solution point.
What We’re Looking For
- Proven Commercial experience – experience working to sales/upsell targets with a proven track record in meeting and exceeding targets
- The ability to negotiate – you’re confident having difficult conversations relating to cancellations or issues and you see these as an opportunity to settle situations equitably
- A deep customer focus – with examples of improving customer engagement with software products
- Business acumen – you use your knowledge of business drivers and strategies to guide your actions
- Problem solving skills – you actively find solutions with customer needs in mind.
- Effective communication skills – you provide confident and timely communication to internal and external stakeholders, specifically with a variety of senior level customers, including C-suite
- A data-driven & analytical mindset – spotting trends and using key data points to inform decision makers or stakeholders
- A high level of comfort and adaptability to change – you embrace different ways of working and new ways of operating. You see change as an opportunity to continually learn and improve
The Interview Process
Our Interview Process Involves 3 Main Stages
- Short call with a member of the Talent team
- 60-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We\’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\’ll make it work for you. Your comfort and success matter to us!
Perkbox and Vivup joined forces in July 2024 to form the Perkbox Vivup Group, an employee benefits, wellbeing and engagement platform, revolutionising the employee benefits landscape.
Trusted by more than 7,500 organisations across the public, private, SME, and corporate sectors, the Perkbox Vivup Group is delivering an enhanced range of benefits and engagement solutions to 4 million employees across the globe.
In addition to comprehensive benefits, the Perkbox Vivup Group leverages Vivup Clinical and Wellbeing services to provide specialist mental health support and wellbeing solutions. This ensures employees receive the best possible care and resources to thrive both personally and professionally.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Consumer Services
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Strategic Customer Success Manager employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager
✨Tip Number 1
Familiarise yourself with Perkbox and Vivup's combined offerings. Understanding their products and how they enhance employee wellbeing will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Prepare to discuss your experience in driving customer engagement and retention. Be ready to share specific examples of how you've successfully influenced stakeholders and improved customer relationships in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by thinking of potential challenges that clients might face when using the platform. Prepare solutions or strategies that demonstrate your proactive approach to customer success.
✨Tip Number 4
Research the latest trends in employee benefits and wellbeing. Being knowledgeable about current industry standards will not only impress your interviewers but also show your commitment to staying ahead in the field.
We think you need these skills to ace Strategic Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and strategic partnerships. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your skills align with Perkbox's mission. Mention specific examples of how you've driven customer engagement and retention in previous roles.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your problem-solving abilities. Discuss situations where you've successfully navigated challenges or improved customer satisfaction through innovative solutions.
Highlight Communication Skills: Emphasise your effective communication skills, especially in dealing with senior stakeholders. Include examples of how you've communicated complex information clearly and confidently in past roles.
How to prepare for a job interview at Perkbox
✨Understand the Company Vision
Before your interview, take some time to research Perkbox and Vivup's mission and values. Understanding their vision for employee benefits and wellbeing will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Stakeholder Conversations
As a Strategic Customer Success Manager, you'll need to engage with various stakeholders, including C-suite executives. Prepare examples of how you've successfully navigated difficult conversations or negotiations in the past, showcasing your ability to influence and build relationships.
✨Showcase Your Data-Driven Mindset
Be ready to discuss how you've used data to inform decisions in previous roles. Highlight specific instances where you identified trends or insights that led to improved customer engagement or product adoption, as this aligns with the analytical mindset they're looking for.
✨Demonstrate Problem-Solving Skills
Think of examples where you've proactively solved customer issues or improved processes. During the interview, articulate your problem-solving approach and how it benefited both the customer and your previous employer, as this is crucial for the role.
