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For Companies At a Glance
- Tasks: Build strategic partnerships and drive client engagement for a leading employee benefits platform.
- Company: Join Perkbox Vivup, a dynamic team revolutionising employee wellbeing and engagement.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact by helping organisations support their employees better.
- Qualifications: Experience in sales or client management with strong communication skills.
- Other info: Inclusive workplace committed to diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
WhyPerkbox Vivup?
In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform.
With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis.
From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace.
As a combined entity, we can assist more employees than ever before to live and work better through our combined expertisein the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy and engaged workforce\’s by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.
About the role
You’ll be responsible fordeveloping strategic partnerships with our clientsengaging withtheir BAU goals in increasing adoption and engagement whilst also being able to workwith clients in a strategic sense – multi-threading to board level and leveragingtheresource at Perkbox to build along-lastingpartnership acrosseach clientbusiness.
You will look aftera segment of private sector customer accounts, across a range of
industries, enabling them to continue to receive the best value from our products.
In line with our global ambitions and the future of The Perkbox Vivup Group, our goal isto nurture close customer relationships, drive positive NDR, increase productengagement and secure long term strategic wins based on our customers’ voices.Youwillbe accountable for the retention and growth revenue with a portfolio of key clients.
Using your ability to influence key stakeholders you’ll ensure that our customers’business goals continue to align, and their overall usage of the platform remains high.As well as proactively educating admins, you’ll also be an ambassador for best practiceand systems use.
What You’ll Be Doing
- Drive adoption of the product by increasing average number of customer
customisations in key, segmented areas of the portfolio - Use the internal sales framework toconfidentlyhold conversationswith clients
and build a strong and accurate pipeline - Conduct reviews and executive reviews with clientswhere youpinpoint their key
goals and priorities through effective discovery and tell the story of our platform
and their data for maximum engagement - Increase the number of integrated customers by focusing on education and
moving admins through the Integrations Pipeline. - Run educational webinars and training sessions with Admins and internal
Champions. - Curate and nurture the feedback loop between the customer and Product teams.
- Be a reliable point of contact and brand ambassador for Perkbox, correctly
triaging customer queries and shortening resolution times by introducing the
correct solution point.
What We’re Looking For
- Proven Commercial experience–experience working to sales/upsell targets with
a proven track record in meeting and exceeding targets - The ability to negotiate-you’re confident having difficult conversations relating
to cancellations or issues and you see these as an opportunity to settle
situations equitably - A deepcustomer focus-with examples of improving customer engagement with
software products - Business acumen-you use your knowledge of business drivers and strategies to
guide your actions - Problem solving skills-you actively find solutions with customer needs in mind.
- Effective communication skills-you provide confident and timely communication
to internal and external stakeholders, specifically with a variety of senior level
customers, including C-suite - A data-driven & analytical mindset-spotting trends and using key data points to
inform decision makers or stakeholders - A high level of comfort and adaptability to change-you embrace different ways
of working and new ways of operating. You see change as an opportunity to
continually learn and improve
The Interview Process
Our interview process involves 3 main stages:
- Short call with a member of the Talent team
- 60-minute video call with Hiring Manager and one other team member
- Final Interview and task with two members of the team
Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk
We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations
We\’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we\’ll make it work for you. Your comfort and success matter to us!
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Strategic Client Success Manager Revenue · London, Sheffield · employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Success Manager Revenue · London, Sheffield ·
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their goals. Practising common interview questions can also help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing applications from motivated folks like you!
We think you need these skills to ace Strategic Client Success Manager Revenue · London, Sheffield ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Client Success Manager role. Highlight your relevant experience and skills that align with our goals at Perkbox Vivup. We want to see how you can contribute to our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven customer engagement or exceeded sales targets in previous roles. We love seeing data-driven results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your passion for employee wellbeing and how it aligns with our vision.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be seen by the right people, and you’ll be one step closer to joining our amazing team at Perkbox Vivup!
How to prepare for a job interview at Perkbox
✨Know Your Product Inside Out
Before the interview, make sure you understand Perkbox and Vivup's offerings thoroughly. Familiarise yourself with their employee benefits platform and how it addresses client needs. This will help you confidently discuss how you can drive product adoption and engagement during your interview.
✨Prepare for Stakeholder Conversations
Since the role involves engaging with various stakeholders, practice articulating how you would handle difficult conversations, especially around cancellations or issues. Think of examples from your past experience where you successfully navigated such discussions and turned them into opportunities.
✨Showcase Your Customer Focus
Be ready to share specific examples of how you've improved customer engagement in previous roles. Highlight your ability to build long-lasting relationships and how you’ve used feedback to enhance product offerings. This will demonstrate your deep customer focus and alignment with the company's goals.
✨Embrace Change and Adaptability
The role requires a high level of comfort with change. Prepare to discuss times when you've adapted to new processes or challenges. Show that you view change as an opportunity for growth and improvement, which aligns with the innovative spirit of Perkbox and Vivup.
