Strategic Client Success Manager

Does this sound like you?You're a commercially sharp relationship-builder who knows there's a big difference between managing an account and genuinely partnering with one. You're comfortable in a boardroom and equally at home digging into platform data to tell a compelling story. You know how to spot an opportunity, navigate a tricky conversation, and still leave the client feeling heard. You care about outcomes, not just activity.What you’ll be doing (in a nutshell):As a Strategic Client Success Manager at Perkbox, you'll own a portfolio of private sector accounts, building the kind of long-term relationships that create real mutual value. Your focus is retention and growth: keeping clients engaged, uncovering opportunities to expand, and making sure they're getting the most from our platform every step of the way. You'll be the person clients trust, and the internal voice that keeps their needs front and centre.Day-to-day you can expect to:Build and manage strategic partnerships across your portfolio, working at all levels including C-suiteUse our internal sales framework to identify and progress upsell and expansion opportunitiesRun regular reviews and executive business reviews, connecting client goals to platform data and outcomesIncrease product adoption by educating admins and moving clients through our Integrations PipelineDeliver webinars and training sessions for admins and internal championsAct as the link between your clients and our Product team, nurturing a meaningful feedback loopTriage client queries efficiently, getting them to the right resolution point quicklyBe a credible, trusted ambassador for Perkbox at every touchpointTo be successful, you'll have:Proven commercial experience, with a track record of meeting and exceeding sales or upsell targetsConfidence having difficult conversations, whether that's a cancellation risk or a complex negotiationA genuine customer focus, with examples of improving engagement with software productsStrong business acumen, able to connect client goals with the right solutionA data-driven mindset, comfortable using insights to influence stakeholders and inform decisionsExcellent communication skills, particularly with senior and executive-level audiencesComfort with change and ambiguity, you see it as a chance to learn, not a reason to stallBonus points if you bring:Experience in a B2B SaaS or employee benefits environmentFamiliarity with NPS, NRR, or other success metricsA natural ability to build multi-threaded relationships across a client organisationWhy Perkbox?Perkbox is the employee experience platform built to care for, connect with, and celebrate employees in all areas of life.With more than 20 years of experience across public, private, SME and corporate sectors, we support nearly 4 million employees across 7,500 organisations in the UK and Australia. From the NHS to leading private sector businesses, our platform brings together benefits, wellbeing, and recognition in one place people actually use.From access to expert mental health services to help with the cost of everyday essentials, our range of benefits and wellbeing tools meets people where they are, at work and beyond.We're redefining what employee benefits can be. And we're just getting started.The Interview ProcessOur interview process involves 4 main stages:ApplicationShort call with a member of the TA team30-minute video call with Hiring Manager and one other team memberFinal Interview and task with two members of the teamOur average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@perkbox.comWe’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientationsWe're happy to offer reasonable adjustments during our hiring process. Just let us know, and we'll make it work for you. Your comfort and success matter to us!