Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide emotional support and coordinate appointments for mental health services.
- Company: Leading employee benefits provider with a focus on inclusivity.
- Benefits: Work remotely, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working from the comfort of home.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Ideal for those passionate about mental health and supporting others.
The predicted salary is between 28800 - 43200 £ per year.
A leading employee benefits provider is seeking a compassionate Triage Call Handler to join their remote team in the UK. In this role, you will provide vital emotional support by answering inbound calls, conducting assessments, and coordinating appointments with qualified counsellors.
Candidates should have:
- Experience in customer service
- Excellent communication skills
- An understanding of confidentiality
With a commitment to inclusivity, this role is perfect for those who thrive in emotional support systems while working independently from home.
Remote Triage Call Handler – Mental Health Support employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Triage Call Handler – Mental Health Support
✨Tip Number 1
Make sure to research the company and its values before your interview. Understanding their approach to mental health support will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice active listening skills! During the interview, show that you can empathise and understand others' feelings, which is crucial for a Triage Call Handler role.
✨Tip Number 3
Prepare some examples from your past experiences where you’ve provided emotional support or handled sensitive situations. This will demonstrate your capability in a customer service environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our compassionate team.
We think you need these skills to ace Remote Triage Call Handler – Mental Health Support
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. We want to see how you connect with others and provide support, so share any relevant experiences that highlight your compassionate nature.
Highlight Your Communication Skills: Since this role involves a lot of talking, make sure to showcase your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any customer service experience you have!
Emphasise Confidentiality: Understanding confidentiality is key in this role. Be sure to mention any previous experience where you’ve had to handle sensitive information, as it shows you’re trustworthy and aware of the importance of privacy.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need to make your application stand out!
How to prepare for a job interview at Perkbox
✨Know Your Stuff
Before the interview, make sure you understand the role of a Triage Call Handler. Brush up on mental health terminology and the importance of confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
Since this role involves providing emotional support, be prepared to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped someone in need or handled sensitive situations with care.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to respond more thoughtfully. You might even want to practice with a friend beforehand to hone your active listening skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they ensure inclusivity within their support systems. This shows that you’re engaged and serious about the role.
