Partner Success Executive

Fixed-Term - Maternity Cover - 12 Months

Does this sound like you? You’re ready to advance your career and embrace a role where innovation, collaboration, and impact are at the forefront. Highly organised and proactive, you’re driven by a strong commitment to delivering excellence in everything you do. You thrive on working closely with cross-functional teams and take pride in your ability to tackle challenges head-on. Whether it’s collaborating with engineers to resolve technical issues or ensuring a seamless experience for partners, you’re eager to make a difference. For you, it’s not just about the task at hand—it’s about delivering meaningful results that enhance satisfaction and strengthen partnerships. You’re excited by the opportunity to play a visible and integral role in driving the success of both your team and the wider business.

To be successful, you’ll have:

• A proven background in administrative support or related roles.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication skills.
• A knack for troubleshooting and resolving basic technical issues.
• A self-motivated and proactive approach to problem-solving.

Bonus points if you bring:

• Experience in partner management or customer support.
• Familiarity with software bug reporting or data management systems.

What you’ll be doing (in a nutshell): As a Partner Success Executive at Perkbox Vivup, you’ll be the go-to person for managing and maintaining our perks offerings, resolving technical issues, and ensuring our partners feel supported every step of the way. You’ll be the bridge between our internal teams and our partners, ensuring feedback is heard, acted upon, and used to continuously improve our offerings. From creating and updating perks to collaborating with customer success, marketing, and product teams, you’ll have the chance to make a tangible impact on the business.

Day to day you can expect to:

• Create, update, and manage perks to ensure accuracy and timeliness.
• Troubleshoot and resolve bugs or technical issues in collaboration with relevant teams.
• Partner with various departments to address feedback and improve satisfaction.
• Maintain up-to-date records and documentation of partner interactions.
• Uphold high standards in data management and quality assurance.

Why Perkbox Vivup? In an exciting stride forward for both organisations, employee benefits experts Perkbox and Vivup have joined forces to create a world-class benefits, wellbeing, and engagement platform. With over two decades of combined experience, our goal is to enable more organisations to better support and engage their employees — something which has become essential in the wake of a global pandemic and a hard-hitting cost-of-living crisis. From enhancing access to specialist mental health services to helping staff manage the cost of everyday essentials, our combined strengths and best-in-class solutions will create a super partnership that supports employees in all areas of life, at every stage of their career, both in and out of the workplace. As a combined entity, we can assist more employees than ever before to live and work better through our combined expertise in the public, private, SME, and corporate sectors. Today, we collectively support more than 4 million employees across 7,500 organisations through an enhanced range of benefits and engagement solutions. Our vision is to create healthy, happy, and engaged workforces by reinventing employee benefits. Together, we’re positioned to revolutionise the employee benefits landscape, driving innovation, setting new standards, and shaping the future with transformative solutions that redefine wellbeing.

The Interview Process: Our interview process involves 4 main stages: Application, Short call with a member of the TA team, 30-minute video call with Hiring Manager and one other team member, Final Interview and task with two members of the team. Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on talent@vivup.co.uk.

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!