Community Manager in London

In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox. That move created the UK’s first fully unified employee experience platform – a single place where organisations can care for, connect with, and celebrate their people. Today, more than 7,500 organisations – from the NHS to leading private sector businesses – trust us to support 4 million employees worldwide. We’re raising the bar for what employee benefits can be – and together, we’ll redefine what work feels like!

Does this sound like you? You’re a natural connector who thrives on bringing people together around shared goals and ideas. You’re creative, proactive and highly organised, with a knack for sparking conversations that actually go somewhere. Whether you’re hosting an event, crafting a thoughtful piece of content or reaching out to a client directly, you care about creating meaningful experiences – not just ticking boxes. You’re comfortable balancing strategy with hands-on delivery, and you love turning insight into action. Most of all, you believe in the power of community to drive real impact.

What you’ll be doing (in a nutshell): As our Community Manager, you’ll grow and nurture the Perkbox community – empowering People professionals to learn, connect and champion our platform. Sitting within the Client Marketing team and reporting to the Head of Client Marketing, you’ll build a vibrant, engaged network that strengthens relationships, drives product adoption and amplifies authentic client voices. You’ll collaborate closely with Client Success, Product, Sales, the People team and Marketing to embed community across the customer lifecycle – from onboarding through to advocacy – creating a scalable engine for engagement, insight and brand impact.

Day-to-day you can expect to:

• Grow and manage our online community spaces, communications and events – keeping conversations active, inclusive and valuable.
• Facilitate meaningful discussions that encourage members to share experiences, ask questions and support one another.
• Drive new member sign-ups and ongoing participation through targeted campaigns and content.
• Plan and deliver both online and in-person events in partnership with Marketing to strengthen relationships and inspire advocacy.
• Design community touchpoints across onboarding, adoption, renewal and advocacy stages.
• Identify and amplify customer stories through case studies, testimonials, speaker opportunities and peer-led content.
• Collaborate cross-functionally to deliver integrated community initiatives that support engagement and retention.
• Track engagement metrics and measure business impact, continuously optimising the experience based on insight.
• Surface actionable feedback from the community to inform Product development and Marketing strategy.
• Establish and maintain community guidelines to ensure a safe, positive and high-quality member experience.

To be successful, you’ll have:

• Experience building or managing online and/or in-person communities, or running customer advocacy programmes.
• Strong creative copywriting skills, with the ability to craft engaging communications and experiences.
• Confidence facilitating discussions and running events, with excellent relationship-building skills.
• A track record of creating compelling content that sparks engagement and conversation.
• Solid project management skills, comfortable delivering cross-functional initiatives.
• A proactive, organised approach – you’re not afraid to reach out and start a conversation.
• A data-driven mindset, with experience tracking engagement metrics and KPIs.

Bonus points if you bring:

• Experience within SaaS, HR, employee experience, benefits or wellbeing sectors.
• Familiarity with CRM, community or marketing automation platforms such as HubSpot or Salesforce.
• Experience running customer advisory boards or ambassador programmes.

Why Perkbox? In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox. We joined forces to create something bigger and better - a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations. From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are - at work and beyond. Together, we’re redefining what employee benefits can be. And we’re just getting started.

The Interview Process: Our interview process involves 4 main stages: Application, Short call with a member of the TA team, 30-minute video call with Hiring Manager and one other team member, Final Interview and task with two members of the team. Our average process takes around 2-3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us on.

We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We're happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!