At a Glance
- Tasks: Manage client relationships and ensure satisfaction while driving engagement and loyalty.
- Company: Join Perkbox, a mission-driven company focused on employee wellbeing and recognition.
- Benefits: Enjoy hybrid working, competitive salary, and a culture that prioritises growth and wellbeing.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact by enhancing employee experiences in the Public Sector.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Hybrid - London or Sheffield At Perkbox, we’re on a mission to help every employee feel valued, and through our all‑in‑one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day.
But it starts with our own people.
We’re building a culture that reflects what we offer: prioritising wellbeing, celebrating impact, and empowering growth.
If you’re excited by purpose‑driven work, fast‑paced growth, and creating better employee experiences at scale, you’ll fit right in.
An opportunity has become available for a Client Success Manager to join our Public Sector team on a permanent basis.
Managing a dynamic portfolio of Public Sectorclients, you'll own client engagement end‑to‑end - building strong relationships, turning satisfied users into loyal advocates, and navigating the unique frameworks and regulations that shape this sector.
As the face of Perkbox to many of our customers, you'll tailor your approach to every client, ensuring each interaction delivers real value.
What you'll be doing: Relationship Management & Client Engagement Develop and maintain strong client relationships, acting as the primary point of contact throughout the contract term.
Ensure clients are engaged, satisfied, and receiving the best possible service - resolving issues promptly and in line with SLA.
Identify and nurture champions within accounts, driving participation in advocacy programmes such as case studies, references, and testimonials.
Value-Led Success Deliver onboarding and embedding support that aligns to each customer's objectives, ensuring long-term product adoption.
Lead business reviews and develop strategies to drive engagement, satisfaction, and loyalty.
Serve as the voice of the customer - gathering and relaying insights to Product, Marketing, and Support teams.
Data & Insights Proactively analyse trends across customer data to inform engagement and communication strategies.
Monitor account health and act early on risk indicators such as usage drops or disengagement.
Use data storytelling to influence customers and internal stakeholders alike.
Cross-Functional Collaboration Partner with a dedicated Contract Manager to support renewals and identify expansion opportunities.
Work alongside relevant support functions to facilitate timely order authorisation and finance queries.
Maintain accurate account records so internal stakeholders always have clean, reliable information.
Contribute team knowledge-sharing on industry developments and product updates to maximise value across the customer base.
Skills & Experience
Required: Experience in a Customer Success, Account Management, or similar client-facing role, ideally within a B2B or Saa S environment.
Confidence using data to tell stories, spot trends, and influence decision‑makers.
A deep customer focus, with demonstrable examples of improving engagement or satisfaction.
Strong problem-solving skills - you find solutions proactively and always keep customer needs front of mind.
Effective, confident communication with internal and external stakeholders at all levels.
Comfortable having difficult conversations around risk, cancellation, or customer pain points.
Familiarity with Public Sector frameworks, procurement processes, or regulatory environments is a plus.
Adaptable and resilient - you embrace change as an opportunity to learn and improve.
Work mode Hybrid work mode - based in our London or Sheffield office at least twice per week.
Interview process Interview with the Talent team Introduction with the Head of Public Sector Client Success and a member of the team Assessment task shared ahead of the final stage interview Final interview with the Head of Public Sector Client Success and Client Success Director.
Diversity & Inclusion At Perkbox, we are committed to being an inclusive employer and creating a fair workplace for all.
We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations.
We are happy to offer reasonable adjustments during our hiring process — just let us know, and we'll make it work for you.
Client Success Manager - Hybrid Working in London employer: Perkbox
At Perkbox, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions employee wellbeing and growth. As a Bid Manager in London, you'll enjoy the autonomy to shape bid strategies while benefiting from our comprehensive support systems, including access to mental health services and a wealth of resources designed to enhance your professional journey. Join us to be part of a forward-thinking team that values innovation and inclusivity, ensuring you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager - Hybrid Working in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perkbox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perkbox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager - Hybrid Working in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perkbox:Your cover letter is your chance to shine! Tell us why you want to work at Perkbox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perkbox!
How to prepare for a job interview at Perkbox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
