Client Success Manager in Kennington

Hybrid - London or SheffieldAt Perkbox, we’re on a mission to help every employee feel valued, and through our all‑in‑one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people.We’re building a culture that reflects what we offer: prioritising wellbeing, celebrating impact, and empowering growth. If you’re excited by purpose‑driven work, fast‑paced growth, and creating better employee experiences at scale, you’ll fit right in.An opportunity has become available for a Client Success Manager to join our Public Sector team on a permanent basis. Managing a dynamic portfolio of Public Sectorclients, you'll own client engagement end‑to‑end - building strong relationships, turning satisfied users into loyal advocates, and navigating the unique frameworks and regulations that shape this sector. As the face of Perkbox to many of our customers, you'll tailor your approach to every client, ensuring each interaction delivers real value.What you'll be doing:Relationship Management & Client EngagementDevelop and maintain strong client relationships, acting as the primary point of contact throughout the contract term.Ensure clients are engaged, satisfied, and receiving the best possible service - resolving issues promptly and in line with SLA.Identify and nurture champions within accounts, driving participation in advocacy programmes such as case studies, references, and testimonials.Value-Led SuccessDeliver onboarding and embedding support that aligns to each customer's objectives, ensuring long-term product adoption.Lead business reviews and develop strategies to drive engagement, satisfaction, and loyalty.Serve as the voice of the customer - gathering and relaying insights to Product, Marketing, and Support teams.Data & InsightsProactively analyse trends across customer data to inform engagement and communication strategies.Monitor