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For Companies At a Glance
- Tasks: Grow and nurture our vibrant community, facilitating meaningful connections and events.
- Company: Join Perkbox, a dynamic platform redefining employee benefits and wellbeing.
- Benefits: Inclusive workplace, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact by empowering professionals and fostering community engagement.
- Qualifications: Experience in community management and strong communication skills required.
- Other info: Collaborative environment with a focus on creativity and innovation.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Does this sound like you? You’re a natural connector who thrives on bringing people together around shared goals and ideas. You’re creative, proactive and highly organised, with a knack for sparking conversations that actually go somewhere. Whether you’re hosting an event, crafting a thoughtful piece of content or reaching out to a client directly, you care about creating meaningful experiences – not just ticking boxes. You’re comfortable balancing strategy with hands‑on delivery, and you love turning insight into action. Most of all, you believe in the power of community to drive real impact.
What You’ll Be Doing (in a Nutshell)
As our Community Manager, you’ll grow and nurture the Perkbox community – empowering People professionals to learn, connect and champion our platform. Sitting within the Client Marketing team and reporting to the Head of Client Marketing, you’ll build a vibrant, engaged network that strengthens relationships, drives product adoption and amplifies authentic client voices. You’ll collaborate closely with Client Success, Product, Sales, the People team and Marketing to embed community across the customer lifecycle – from onboarding through to advocacy – creating a scalable engine for engagement, insight and brand impact.
Day‑to‑day You Can Expect To
- Grow and manage our online community spaces, communications and events – keeping conversations active, inclusive and valuable.
- Facilitate meaningful discussions that encourage members to share experiences, ask questions and support one another.
- Drive new member sign ups and ongoing participation through targeted campaigns and content.
- Plan and deliver both online and in‑person events in partnership with Marketing to strengthen relationships and inspire advocacy.
- Design community touch points across onboarding, adoption, renewal and advocacy stages.
- Identify and amplify customer stories through case studies, testimonials, speaker opportunities and peer‑led content.
- Collaborate cross‑functionally to deliver integrated community initiatives that support engagement and retention.
- Track engagement metrics and measure business impact, continuously optimising the experience based on insight.
- Surface actionable feedback from the community to inform Product development and Marketing strategy.
- Establish and maintain community guidelines to ensure a safe, positive and high‑quality member experience.
To Be Successful, You’ll Have
- Experience building or managing online and/or in‑person communities, or running customer advocacy programmes.
- Strong creative copywriting skills, with the ability to craft engaging communications and experiences.
- Confidence facilitating discussions and running events, with excellent relationship‑building skills.
- A track record of creating compelling content that sparks engagement and conversation.
- Solid project management skills, comfortable delivering cross‑functional initiatives.
- A proactive, organised approach – you’re not afraid to reach out and start a conversation.
- A data‑driven mindset, with experience tracking engagement metrics and KPIs.
Bonus Points If You Bring
- Experience within SaaS, HR, employee experience, benefits or wellbeing sectors.
- Familiarity with CRM, community or marketing automation platforms such as HubSpot or Salesforce.
- Experience running customer advisory boards or ambassador programmes.
Why Perkbox?
In 2025, Perkbox and Vivup came together under one name: the new and evolved Perkbox. We joined forces to create something bigger and better—a single, unified platform built to care for, connect with, and celebrate employees in all areas of life. With more than 20 years of combined experience across public, private, SME and corporate sectors, we’re now supporting over 4 million employees across 7,500 organisations. From access to expert mental health services to help with the cost of everyday essentials, our expanded range of benefits and wellbeing tools meets people where they are—at work and beyond. Together, we’re redefining what employee benefits can be. And we’re just getting started.
The Interview Process
- Application
- Short call with a member of the TA team
- 30‑minute video call with Hiring Manager and one other team member
- Final interview and task with two members of the team
Our average process takes around 2‑3 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process. If you have any specific questions ahead of this, please contact us at talent@vivup.co.uk. We’re committed to being an inclusive employer and creating a fair workplace for all. We encourage applications from candidates across all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities, or sexual orientations. We’re happy to offer reasonable adjustments during our hiring process. Just let us know, and we’ll make it work for you. Your comfort and success matter to us!
Community Manager employer: Perkbox
Contact Detail:
Perkbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their community initiatives, and see how they engage with their audience. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your storytelling skills! As a Community Manager, you'll need to share engaging stories that resonate with others. Think about your past experiences and how they relate to building communities. Be ready to share these during your interviews to showcase your creativity and connection skills.
✨Tip Number 3
Don’t just wait for the interview to ask questions. Reach out to current employees on LinkedIn or through community forums. Ask them about their experiences and what they love about working there. This not only gives you insights but also shows your proactive approach to building connections.
✨Tip Number 4
When you apply, make sure to do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re keen on being part of our community from the get-go. Let’s make this happen together!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Your Community Spirit: When you're writing your application, let your passion for community shine through! Share examples of how you've connected people or created engaging experiences. We want to see that you truly believe in the power of community.
Be Creative with Your Content: As a Community Manager, you'll need strong copywriting skills. So, make sure your application reflects your creativity! Use engaging language and showcase your ability to craft compelling messages that spark conversations.
Highlight Your Organisational Skills: We love a proactive and organised approach! In your application, mention any project management experience you have. Show us how you can balance strategy with hands-on delivery, and how you keep everything running smoothly.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Perkbox
✨Know Your Community
Before the interview, dive deep into understanding the Perkbox community and its values. Familiarise yourself with their mission and how they engage with their audience. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in fostering community.
✨Showcase Your Creativity
As a Community Manager, creativity is key! Prepare examples of past events or campaigns you've run that sparked engagement. Bring along any content you've created that showcases your ability to connect people and drive conversations. This will highlight your proactive approach and creative flair.
✨Prepare for Collaboration
Since the role involves working closely with various teams, think about how you've successfully collaborated in the past. Be ready to discuss specific instances where you facilitated cross-functional initiatives and how you managed relationships to achieve common goals. This will show you're a team player who can bridge gaps.
✨Metrics Matter
Be prepared to talk about how you've tracked engagement metrics in previous roles. Share specific KPIs you've used to measure success and how you've adapted strategies based on data insights. This will demonstrate your data-driven mindset and commitment to continuous improvement in community engagement.