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- Tasks: Lead operational excellence initiatives in the Payments area, solving systemic challenges and optimising processes.
- Company: Join Perk, a global leader in travel and spend management with a mission to enhance productivity.
- Benefits: Enjoy a collaborative work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving payment processes for thousands of companies worldwide.
- Qualifications: 5+ years in tech operations, preferably in Payments or Fintech, with strong data analysis skills.
- Other info: Work in-person 3 days a week, fostering creativity and teamwork in a dynamic setting.
The predicted salary is between 48000 - 72000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
At Perk, we empower cross-functional teams to deliver exceptional results for our customers and the business. We are looking for a Senior Product Operations Manager to join our Payments group—the engine that ensures every transaction on our platform is seamless, secure, and scalable. The Payments product area is a critical pillar of Perk’s platform. It handles complex flows involving money movement, settlement, billing and financial reporting across our global platform. For our customers, it means reliability and a smooth accounting reconciliation process; for our internal teams, it means efficiency and automation. In this role, you will lead operational excellence initiatives for the Payments area, identifying and solving systemic challenges that impact multiple squads and tribes, such as scaling our hotel invoice collection process, or ensuring reliable, optimal supplier payments. You’ll be the go‑to person for coordinating rapid responses to operational crises and will design the frameworks that ensure high-performance operations as we scale. We need a strategic thinker who is obsessed with execution and can step into the shoes of our internal users—like Finance and Customer Care—to design impactful, intuitive workflows.
What You’ll Do
- Drive Operational Excellence: Lead initiatives across the Payments product area to solve systemic challenges. Develop and implement frameworks that ensure consistent, high-performance operations across teams.
- Optimise at Scale: Use advanced data analysis to identify inefficiencies and propose improvements that generate significant value, using AI to drive automation.
- Be the Internal Voice of the Customer: Balance internal teams’ operational needs with broader business objectives, ensuring efficiency gains never sacrifice the end-user experience.
- Manage Complex Risks: Proficiently identify and mitigate operational, security, financial, and compliance risks across the product area. Collaborate with Legal and Security teams to define acceptable risk levels and implement robust controls.
- Influence and Collaborate: Work with stakeholders across the company, as well as third parties, to define your goals and execute your plans.
- Mentor and Lead: Provide guidance to more junior team members, helping them grow in their roles.
What You’ll Need
- Experience That Counts: Extensive experience in a tech-driven operations role (typically 5+ years in tech). Experience in the Payments or Fintech space is a strong plus.
- Data Fluency: Proficiency in using advanced data analysis tools and methodologies to drive decision-making and measure success.
- Process Design Expertise: A proven ability to design and optimize complex end-to-end processes, including experience with wireframing and user flow visualization.
- Risk & Compliance Mindset: Comfortable navigating complex regulatory environments and identifying financial or operational risks before they become issues.
- Strategic Execution: A track record of breaking down complex, systemic problems into actionable steps that deliver incremental value.
- Stakeholder Mastery: The ability to influence across functions, evaluate requests based on clear prioritization, and confidently say "no" when alignment is missing.
- Communication Excellence: Skill in translating complex operational narratives into straightforward, structured communications for diverse audiences.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk [dot] com, and we will confirm whether it is legitimate.
Senior Product Operations Manager - Payments employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Operations Manager - Payments
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in with their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Keep it concise but impactful—show them why you’re the one they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Product Operations Manager - Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Product Operations Manager. Highlight your experience in tech-driven operations and any specific achievements in the Payments or Fintech space. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to our Payments team. Be sure to mention any relevant projects or experiences that showcase your strategic thinking.
Showcase Your Data Skills: Since data fluency is key for this role, don’t forget to highlight your proficiency with advanced data analysis tools. Share examples of how you've used data to drive decision-making and improve processes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Perk
✨Know Your Numbers
As a Senior Product Operations Manager in Payments, you'll need to demonstrate your data fluency. Brush up on key metrics related to payment processes and be ready to discuss how you've used data analysis to drive operational improvements in previous roles.
✨Understand the Customer's Journey
Be prepared to step into the shoes of internal users like Finance and Customer Care. Think about how your decisions impact their workflows and be ready to share examples of how you've balanced operational needs with user experience in past projects.
✨Showcase Your Risk Management Skills
Since managing complex risks is crucial for this role, come equipped with examples of how you've identified and mitigated operational or compliance risks in previous positions. Highlight your ability to navigate regulatory environments effectively.
✨Collaborate Like a Pro
This role requires influencing and collaborating across various teams. Prepare to discuss how you've successfully worked with stakeholders in the past, especially when it comes to prioritising requests and saying 'no' when necessary. Communication is key!
