At a Glance
- Tasks: Manage elite travel experiences for executives and VIP clients with a personal touch.
- Company: Join Perk, a leading platform transforming business travel and spend management.
- Benefits: Enjoy competitive pay, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with a diverse team in a dynamic, innovative environment.
- Why this job: Make a real impact by enhancing the travel experience for high-profile clients.
- Qualifications: Experience in premium customer service and GDS systems is essential.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven‑star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalised, time‑critical, and relationship‑driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience; we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last‑minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
- End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long‑term relationships with Executive travellers through consistent, high‑quality service
- Collaborating closely with peers to maintain a high‑performance, elite service culture
What We’re Looking For
Essential
- Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
- Strong organisational skills and attention to detail
Desirable
- Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
- Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
Personal Attributes
- Naturally service‑oriented with a strong hospitality mindset
- High emotional intelligence and sound judgement
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance‑driven without compromising service quality
Interview Process
- Talent Acquisition Interview – 30 minutes virtual
- Hiring Manager interview – 90 minutes virtual or IRL depending on your location
- Values interview – 30 minutes virtual
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day‑to‑day are AI‑enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes. We don’t expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgement: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We’ll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - Spanish speaking - Remote employer: Perk
At Perk, we pride ourselves on being an exceptional employer that fosters a vibrant work culture focused on innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to work alongside a diverse team of industry leaders. With a strong emphasis on delivering a seven-star service experience, we empower our employees to take ownership of their roles while enjoying the flexibility of remote work, all within a supportive environment that values curiosity and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - Spanish speaking - Remote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Business Travel Consultant - Spanish speaking - Remote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perk:Your cover letter is your chance to shine! Tell us why you want to work at Perk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perk!
How to prepare for a job interview at Perk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
