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For Companies At a Glance
- Tasks: Deliver 7-star service to business travellers and manage travel bookings efficiently.
- Company: Join Perk, a leading platform transforming travel and spend management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team dedicated to innovation and excellence.
- Why this job: Make a real impact on corporate travel and enhance traveller experiences.
- Qualifications: Expertise in Galileo or Sabre GDS and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Are proficient in air fares and ticketing.
- Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing.
Senior Business Travel Consultant - Core hours - 2 years FTC - Remote employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Core hours - 2 years FTC - Remote
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know someone at Perk. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Perk's values and mission. Show us how your passion for enhancing business travel aligns with our goal of delivering a 7-star experience!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common travel scenarios and how you would handle them to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Perk.
We think you need these skills to ace Senior Business Travel Consultant - Core hours - 2 years FTC - Remote
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing the experience of business travellers shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in corporate travel management.
Tailor Your CV: Make sure your CV is tailored to highlight your experience with the Galileo or Sabre GDS system. We love seeing specific examples of how you've used these systems to provide top-notch service, so don’t hold back!
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. We value empathetic professionals, so let your personality come through while maintaining a polished tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Perk
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of the Galileo or Sabre GDS system. Be prepared to discuss specific functionalities, how you've used them in past roles, and any challenges you've overcome. This will show that you're not just familiar with the system, but that you can leverage it effectively to enhance the travel experience.
✨Showcase Your Customer Service Skills
Since the role is all about providing a 7-star service, think of examples from your previous jobs where you went above and beyond for a customer. Prepare to share these stories during the interview, highlighting your problem-solving skills and ability to handle inquiries independently.
✨Demonstrate Your Initiative
Perk values professionals who can work independently. Think of instances where you took the initiative to improve a process or resolve an issue without supervision. Be ready to discuss how you approach challenges and what steps you take to ensure client satisfaction.
✨Emphasise Team Collaboration
While independence is key, teamwork is equally important. Prepare to talk about how you've supported colleagues in the past, whether through mentoring or collaborating on projects. This will show that you understand the importance of working as one team to achieve common goals.