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For Companies At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join TravelPerk, a fast-growing SaaS leader in business travel management.
- Benefits: Enjoy competitive pay, generous vacation, health perks, and equity options.
- Other info: Flexible hours, growth opportunities, and a supportive work culture await you.
- Why this job: Make a real impact on corporate travel while working remotely with a dynamic team.
- Qualifications: Expertise in Galileo GDS and previous experience as a Business Travel Consultant required.
The predicted salary is between 36000 - 60000 £ per year.
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion. We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About the Role
We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
Who We're Looking For
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
- Are proficient in air fares and ticketing.
- Have great communication skills; fluency in English, both written and spoken, is essential.
- Have previous experience as a Business Travel Consultant.
- Are well-organized and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Our Benefits
- Competitive compensation, including equity in the company.
- Generous vacation days so you can rest and recharge.
- Health perks such as discounts in health insurance or gym allowance.
- Flexibility to increase your pension plan.
- Unforgettable TravelPerk events, including travel to one of our hubs.
- A mental health support tool for your well-being.
- Exponential growth opportunities.
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
- Working hours are within 8pm - 8am.
- An expectation of weekend working on a rotation is required.
- Required to work bank holidays.
- Role will be fully remote; however, you will be required to come into the Birmingham Hub for training and special events.
How We Work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace. At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren’t always reflected in formal credentials. TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.
Senior Business Travel Consultant - Night Shift - Remote in Plymouth employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Night Shift - Remote in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work at TravelPerk. A friendly chat can open doors and give you insider info about the company culture and job expectations.
✨Tip Number 2
Prepare for the interview by brushing up on your Galileo GDS skills. Be ready to showcase your expertise and how you can provide that 7-star service they’re after. Practice common interview questions and think of examples that highlight your problem-solving abilities.
✨Tip Number 3
Show your passion for travel! During interviews, share your experiences and how they relate to enhancing the business travel experience. This will demonstrate your commitment to making business travellers happy, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the TravelPerk team.
We think you need these skills to ace Senior Business Travel Consultant - Night Shift - Remote in Plymouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for business travel shine through! We want to see that you’re genuinely excited about enhancing the experience of business travellers and making an impact in this field.
Highlight Your Experience: Make sure to showcase your expertise with the Galileo GDS system and any previous roles as a Business Travel Consultant. We love seeing how your past experiences can contribute to our mission of providing 7-star service!
Be Professional Yet Friendly: Your written communication should reflect the professional yet friendly tone we value at TravelPerk. Remember, you’ll be interacting with clients, so a warm and approachable style will go a long way in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Perk
✨Know Your Galileo GDS Inside Out
Since the role requires expert knowledge of the Galileo GDS system, make sure you brush up on its features and functionalities. Be prepared to discuss your experience with reissuing tickets and managing bookings, as this will show your familiarity with the system.
✨Showcase Your Customer Service Skills
This position is all about providing a 7-star service to business travellers. Think of examples from your past roles where you went above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with empathy and professionalism.
✨Demonstrate Flexibility and Initiative
The job requires working independently and being proactive in resolving queries. Prepare to share instances where you took the initiative to solve a problem or adapt to changing circumstances. This will illustrate your ability to thrive under pressure and manage tight deadlines.
✨Prepare for Team Dynamics
As you'll be mentoring junior team members and collaborating with colleagues, think about your experiences in teamwork and leadership. Be ready to discuss how you motivate others and contribute to a positive team environment, which is crucial for maintaining high service levels.