People (ER) Advisor - London

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

About the role

We’re scaling rapidly across the US and Europe, and our global team of nearly 2,000 colleagues continues to grow rapidly. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in. We’re building a new team within People, and are looking for a People Advisor to manage day‑to‑day casework across performance, conduct, and policy‑related issues. This role executes early flags, probation cases, attendance concerns, policy guidance, and formal PIPs. It is responsible for maintaining accurate and compliant documentation, providing high‑quality support to managers, and ensuring consistent application of Perk people policies across the globe. We are hiring in London, Barcelona, and Chicago or Boston. If you thrive in fast‑paced environments, have experience handling multiple ER cases on a global remit, and want to make a meaningful impact on people and performance, we’d love to meet you.

What you’ll do

• Reinforce leader‑led decisions by co‑piloting on ER cases with managers on case approach and each step of ER case management.
• Own day‑to‑day casework, including Performance management, probation, attendance, behavioural concerns, and policy queries.
• Ensure compliance and maintain accurate and complete documentation for each case.
• Provide data insights and highlight trends or early flags to ensure early intervention can be delivered.
• Ensure efficiency in case management and minimise case timelines from open to resolution as appropriate.
• Partner across the People Team and wider business to ensure smooth alignment and delivery of ER cases.

What success looks like

• Manager satisfaction with co‑pilot support provided on cases.
• Timely progression of cases and reduced delays.
• Strong partnership with People Team and wider business.
• Clear, reliable case data that supports planning and risk reduction.
• High documentation accuracy and compliance.

What you’ll bring

• You must have demonstrable experience and knowledge of employee relations processes and in at least two of our largest locations (Spain, UK, Boston, or Chicago).
• Strong experience managing multiple ER cases, particularly with performance and conduct cases.
• Ability to organise, document, and track ER matters with accuracy.
• Strong judgement and ability to follow structured case processes as well as act on sound judgement when alternative approaches are required.
• High attention to detail.

What we offer

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Plan for your future with our qualifying earnings company pension plan with Aviva.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Rest assured that you’re covered by income protection in case you experience a long‑term sickness or absence.
• Leverage tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 "Work from Anywhere" days per year.
• Stay savvy with access to a wide variety of discounts and rewards.
• Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years.
• Let us help you move to one of our hubs with relocation support.

Interview process

• Talent Acquisition interview - 30mins.
• Virtual Hiring Manager interview - 30-45mins.
• Virtual Stakeholder interview - 30-45mins - In person interview.
• People team peer interview - 30mins virtual or In person.
• Values interview with People Team Leadership - 30mins virtual.

How We Work

At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.