Technical Account Manager - DACH in London

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.

What You’ll Do

• Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
• Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives.
• Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
• Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
• Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks, configuration complexity).
• Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.

What We’re Looking For

• Must-Haves
• 3-5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company.
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts.
• Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
• Problem-solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
• Fluent in German and English — written and verbal, from technical admin to C-suite.
• Strong Advantage
• Bachelor’s degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers.
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
• Experience in a scale-up or post-acquisition environment where processes and roles are still being defined.
• Additional European language (French, Spanish, Dutch) is a plus.

What We Offer

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Make your money go further with our flexible compensation plan.
• Focus on your family with 17 weeks' paid parental leave during your child's first year.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Broaden your horizons with up to 20 “Work from Anywhere” days per year.
• Follow your passions and take a four-week, fully paid sabbatical once you reach five years.
• Let us help you move to one of our hubs with relocation support.

AI at Perk

AI is embedded in how we work across every function. The tools you’ll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgement: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person three days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity, and ultimately make us a great place to work.

Equal Opportunity Employer

We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.