Workplace Experience Specialist - London in England

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About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

We are looking for a passionate and proactive Workplace Experience Specialist to join our team in London, supporting our growing office of around 160 employees. In this role, you will be instrumental in ensuring the smooth operation and maintenance of our workplace, while also providing support that extends far beyond day-to-day facility maintenance. Your mission is to deliver a 7-star employee experience across all our workplace environments. Reporting to the Workplace Experience Manager, you will also have the opportunity to support other hubs in our portfolio and must be open to occasional travel. This is more than just an operational role. We are looking for someone who brings a critical and analytical mindset, a passion for continuous improvement and the energy to make things better every day. You are organised, structured and able to effectively prioritise tasks and solve problems with a positive, can-do attitude.

Key Responsibilities

• Own the daily workplace environment and ensure that it consistently delivers a 7-star experience to all employees.
• Ensure the office operates smoothly, safely and to the highest standards by proactively identifying and addressing issues before they impact the employee experience.
• Perform regular walkthroughs to assess workspace conditions, flag improvement opportunities, and ensure the office looks and feels its best.
• Coordinate and manage office resources, including supplies, equipment, and furniture, ensuring everything is well-stocked and functioning.
• Monitor and oversee contracted services (e.g. food & beverages, maintenance, cleaning, security, gardening, waste management) to ensure optimal cost, service quality and response time.
• Collaborate with Experience and Health & Safety teams to maintain a safe, clean and comfortable workplace environment.
• Reinforce and amplify safety protocols and emergency procedures within the workplace.
• Act as a key point of contact for internal stakeholders and external vendors, ensuring expectations are managed and met with professionalism.
• Support and help coordinate workplace-related projects and internal events, working closely with internal teams to manage logistics and execution.
• Liaise with external suppliers and service providers to ensure timely and quality delivery of services.
• Assist with front desk tasks, including managing incoming and outgoing mail, packages and deliveries.
• Handle daily administrative tasks including invoice processing, purchase order tracking, expense monitoring and office-related budget control.
• Monitor and manage communications through Slack, email, and Zendesk tickets; categorise, prioritise, escalade and ensure timely resolution of requests.
• Create and send out relevant internal communications and announcements related to the workplace.
• Obtain and compare quotes for purchases, negotiate favourable terms and track procurement of goods and services.
• Maintain a critical and analytical eye on all workplace operations, always looking for ways to improve processes, enhance efficiency and elevate the employee experience.
• Manage and prioritise multiple tasks with structure, clarity and a positive hands-on approach even in a fast-paced environment.
• Support additional hubs in the portfolio when needed and be available to travel occasionally.

What We’re Looking For

• A genuine passion for creating exceptional workplace experiences.
• A continuous improvement mindset with strong attention to detail.
• Highly organised and capable of managing multiple priorities simultaneously.
• A natural problem-solver who stays calm under pressure and takes initiative.
• Strong interpersonal and communication skills – a true team player and stakeholder partner.
• A positive, can-do attitude with a proactive approach.
• A hands-on person capable of carrying projects within its scope autonomously from inception to completion.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to us, and we will confirm whether it is legitimate.