Senior Business Travel Consultant - Day Shift - Remote in England

Department: Customer Care

Location: Birmingham

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

About the Role

We are seeking a dedicated Senior Business Travel Consultant who is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7‑Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What You Will Do

• Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
• Have great communication skills; fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well‑organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

Benefits & Perks

• 25 days of annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance protection.
• Income protection in case of long‑term sickness or absence.
• Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Perk events, including an annual summer party.
• Well‑being partner Spring Health providing therapy and coaching sessions.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year for volunteering.
• Up to 20 “Work from Anywhere” days per year.
• Access to discounts and rewards.
• Four‑week fully paid sabbatical after 5 years.
• Relocation support to one of our hubs.

Working Hours & Availability

Working hours are within 7 am – 11 pm. Part‑time working hours also available. An expectation of weekend working on a rotation is required. Required to work bank holidays. Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events.

How We Work

At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren’t always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case‑by‑case basis. English is our official office language, so we request that resumes be submitted in English for effective communication. Perk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or anything else that makes you.

At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.