At a Glance
- Tasks: Deliver elite travel experiences for executives and VIP clients with a personal touch.
- Company: Join Perk, a leading platform transforming business travel management.
- Benefits: Enjoy competitive pay, equity options, generous leave, and wellness support.
- Other info: Work in a dynamic team environment with opportunities for growth and relocation support.
- Why this job: Make a real impact in the world of premium travel while building lasting relationships.
- Qualifications: Experience in high-touch customer service and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we are on a mission to power real work, with real impact. We are trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we are tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
About the Role
We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. While GDS experience is a strong advantage, it is not a barrier. We are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgement, and attention to detail.
What Success Looks Like
- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last-minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
- End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high-impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long-term relationships with Executive travellers through consistent, high-quality service
- Collaborating closely with peers to maintain a high-performance, elite service culture
What We’re Looking For
Essential:
- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
Desirable:
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
- Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Personal Attributes
- Naturally service-oriented with a strong hospitality mindset
- High emotional intelligence and sound judgement
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance-driven without compromising service quality
What we offer
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - Spanish speaking - Edinburgh employer: Perk
At Perk, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Our Edinburgh office provides a unique opportunity to engage with a diverse team while delivering elite service to high-profile clients, all within a supportive environment that prioritises employee well-being and growth. With generous benefits, including flexible working options, professional development opportunities, and a strong commitment to work-life balance, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - Spanish speaking - Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Perk!
✨Tip Number 2
Prepare for the interview by researching Perk’s values and mission. Think about how your experience aligns with delivering that elite, seven-star service they’re after. Be ready to share specific examples of how you’ve handled high-pressure situations in the past.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with senior leaders and high-value clients, being polished and confident is key. Try mock interviews with friends or use online platforms to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Perk team and making a real impact.
We think you need these skills to ace Senior Business Travel Consultant - Spanish speaking - Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for travel and customer service.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in premium customer service or executive travel. We love seeing how your background aligns with our mission to deliver a seven-star experience!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s managing complex itineraries or handling high-pressure situations, we want to know how you’ve excelled!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Perk!
How to prepare for a job interview at Perk
✨Know Your Stuff
Before the interview, dive deep into Perk's mission and values. Understand how they tackle the challenges in business travel and spend management. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in delivering high-touch customer service. Think about situations where you managed complex itineraries or handled last-minute changes with grace. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since this role requires exceptional communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on maintaining a polished and discreet style, especially when discussing sensitive topics.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, how success is measured in the role, or what challenges the team is currently facing. This shows that you're not just interested in the job, but also in contributing to the team's success.
