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For Companies At a Glance
- Tasks: Deliver exceptional travel support for VIP customers and manage complex itineraries.
- Company: Join Perk, a leading platform transforming travel and spend management.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in the travel industry while working with high-profile clients.
- Qualifications: Experience with GDS platforms and a passion for customer service.
- Other info: Be part of a diverse team driving innovation in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
About the Role
The Senior Business Travel Consultant - Executive Care is part of a newly established, market-specific Executive Care team, dedicated to delivering a premium, high-touch service experience to a select portfolio of high-value and VIP customers across the French Market. This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms, who thrives in complex, fast-paced environments and takes full ownership of end-to-end customer journeys. You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time-sensitive changes, and escalations with confidence, discretion, and commercial awareness. The ideal candidate is customer-obsessed, proactive, and commercially astute, combining strong technical travel knowledge with critical thinking and exceptional service delivery.
What You'll Do
- Executive Customer Support & Ticket Ownership
- Deliver exceptional, end-to-end travel support for Executive Care customers within the market.
- Own each case from initiation to resolution under a "one ticket, one consultant" model.
- Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.
- Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging.
- Apply sound judgement when making decisions within defined risk and commercial guidelines.
- Travel Booking Expertise & GDS Proficiency
- Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms).
- Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations.
- Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation.
- Ensure accuracy, compliance, and cost efficiency across all bookings.
- Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.
- Service Quality & Customer Satisfaction
- Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution-focused service.
- Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations.
- Adapt communication style to customer urgency, tone, and seniority.
- Use customer sentiment, feedback, and context to inform decision-making and escalation when required.
- Cross-Functional Collaboration
- Partner closely with...
Senior Business Travel Consultant - French Speaking in Edinburgh employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - French Speaking in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS platforms like Amadeus. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and travel management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! During interviews, highlight your experience with complex itineraries and your ability to handle high-pressure situations. Use specific examples to demonstrate how you've delivered exceptional service in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Perk.
We think you need these skills to ace Senior Business Travel Consultant - French Speaking in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a real impact in the travel industry.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Senior Business Travel Consultant.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Perk
✨Know Your GDS Inside Out
Make sure you brush up on your Amadeus or other GDS platform knowledge. Be ready to discuss specific scenarios where you've successfully managed complex bookings or handled tricky situations. This will show that you're not just familiar with the system, but that you can use it effectively in real-world situations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a client, especially in high-pressure situations. This role is all about providing a premium experience, so demonstrating your customer-obsessed mindset will be key.
✨Demonstrate Your Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with challenges, such as managing schedule changes or urgent re-accommodations. Highlight your critical thinking skills and how you apply sound judgement under pressure.
✨Align with Company Values
Familiarise yourself with Perk's values and mission. During the interview, weave these into your responses to show that you resonate with their culture. Discuss how your own values align with being an owner, delivering a 7-star experience, and working collaboratively as part of a team.
