At a Glance
- Tasks: Provide exceptional service for Executive and VIP travel, managing complex itineraries.
- Company: Join Perk, a leading platform in travel and spend management with a global presence.
- Benefits: Competitive salary, generous leave, health insurance, and flexible work options.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing the travel experience for high-profile clients.
- Qualifications: Experience in premium customer service and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Über die Rolle
Wir suchen eine herausragende Persönlichkeit im Executive / VIP Business Travel Consulting, die unseren Führungskräften und High-Value-Kund:innen ein echtes Seven-Star-Serviceerlebnis bietet. In dieser Rolle geht es nicht einfach um Buchungen – Executive Travel ist hochgradig personalisiert, zeitkritisch und basiert auf Vertrauen und Beziehungen. Du bringst idealerweise Erfahrung aus Hospitality, Premium Travel oder Luxury Customer Service mit und verstehst gleichzeitig, wie Contact-Center-Operations funktionieren: Produktivität, Effizienz und Kundenzufriedenheit müssen im Gleichgewicht sein. Du arbeitest souverän in einem schnellen Umfeld, managst komplexe Reiserouten und triffst selbstbewusst Entscheidungen im Sinne anspruchsvoller Kund:innen. GDS-Erfahrung ist ein Plus – aber kein Muss. Wenn dein Service-Mindset, Urteilsvermögen und deine Detailgenauigkeit stimmen, übernehmen wir das Training.
So sieht Erfolg in der Rolle aus
- Du lieferst eine nahtlose, proaktive und vorausschauende Betreuung für Executive- und VIP-Reisende
- Du agierst als vertrauensvolle:r Berater:in – nicht nur als Buchungsstelle
- Du meisterst komplexe und kurzfristige Änderungen ruhig und professionell
- Du erreichst konstant starke CSAT-Werte und erfüllst gleichzeitig Produktivitätsziele
- Du zeigst Ownership, gutes Urteilsvermögen und Verantwortung in jeder Interaktion
Deine Aufgaben
- End-to-end Betreuung von Executive- und VIP-Geschäftsreisen (Flug, Hotel, Transfers, Sonderwünsche)
- Expertenempfehlungen unter Berücksichtigung von Präferenzen, Reiserichtlinien und Duty of Care
- Schnelle, empathische und präzise Lösungen bei Reiseunterbrechungen oder Notfällen
- Betreuung über mehrere Kanäle (Telefon, Chat, E-Mail) in einem dynamischen Executive-Care-Umfeld
- Premium-Service liefern und gleichzeitig KPIs wie Produktivität, Handle Time und SLA einhalten
- Aufbau langfristiger Beziehungen durch konstant exzellenten Service
- Enge Zusammenarbeit im Team, um eine Elite-Servicekultur aufrechtzuerhalten
Das bringst du mit
Must-have
- Nachweisbare Erfahrung im High-Touch Premium Customer Service (Executive Travel, Hospitality, Aviation, Luxury Brands o. ä.)
- Verständnis für Contact-Center-Kennzahlen wie Produktivität, Effizienz und CSAT
- Herausragende Kommunikationsfähigkeiten mit souveränem, professionellem Auftreten
- Ruhe, Entscheidungsstärke und Lösungsorientierung unter Druck
- Sehr gute Organisation und hohe Detailgenauigkeit
Nice-to-have
- GDS-Erfahrung (Amadeus, Sabre, Galileo o. ä.)
- Erfahrung im Umgang mit Senior Stakeholdern, C-Level oder High-Net-Worth-Kund:innen
- Erfahrung mit Out-of-hours-, Follow-the-sun- oder On-call-Reisesupport
Deine Persönlichkeit
- Du bist von Natur aus serviceorientiert und denkst wie jemand aus der Hospitality
- Hohe emotionale Intelligenz und sicheres Urteilsvermögen
- Du arbeitest gerne eigenständig und übernimmst Verantwortung
- Resilient, anpassungsfähig und souverän im Umgang mit Unsicherheit
- Leistungsorientiert und wirtschaftlich denkend – ohne Kompromisse bei der Servicequalität
Was wir dir bieten
- Wettbewerbsfähiges Gehalt plus Beteiligung an Perk
- Großzügige Urlaubstage zusätzlich zu gesetzlichen Feiertagen
- Wahl zwischen privater Krankenversicherung oder Gym-Zuschuss
- Lebensversicherung für finanzielle Absicherung deiner Angehörigen
- Legendäre Perk-Events, inklusive unserer jährlichen Sommerparty
- Zugang zu Spring Health mit 12 Therapie- und 12 Coaching-Sessions für dich und deine Liebsten
- Flexibler Vergütungsplan
- 17 Wochen bezahlte Elternzeit im ersten Jahr deines Kindes
- 16 bezahlte Stunden pro Jahr für ehrenamtliches Engagement
- Bis zu 20 „Work from Anywhere“-Tage jährlich
- Sprachkurse in Englisch, Spanisch und Katalanisch
- Vierwöchiges bezahltes Sabbatical nach 5 Jahren
- Relocation-Support für einen Umzug in einen unserer Hubs
Interview Process
- Talent Acquisition Interview - 30mins Virtual
- Hiring Manager interview - 90 min Virtual or IRL depending on your location
- Values interview - 30mins virtual
AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - Deutschsprachig in Edinburgh employer: Perk
At Perk, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. Our commitment to employee growth is evident through our comprehensive benefits, including generous vacation days, flexible working arrangements, and access to professional development resources. Located in dynamic hubs, we offer a unique opportunity to engage with a diverse team while delivering a seven-star service experience to our clients, making every day at Perk both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - Deutschsprachig in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Business Travel Consultant - Deutschsprachig in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perk:Your cover letter is your chance to shine! Tell us why you want to work at Perk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perk!
How to prepare for a job interview at Perk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
