At a Glance
- Tasks: Support and engage customers with their global business travel needs.
- Company: Join Perk, a leading platform in travel and spend management.
- Benefits: Competitive pay, 25 days leave, private medical cover, and more perks.
- Other info: Enjoy a dynamic work environment with flexibility and growth opportunities.
- Why this job: Be a trusted advisor and enhance the travel experience for businesses.
- Qualifications: Fluent English, great communication skills, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing, helping companies reclaim productivity.
About the Role
We are seeking dedicated Customer Care Agents passionate about enhancing the experience of business travelers.
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every interaction.
- Support and engage customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries, and requests.
- Answer customer requests as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions.
- Stay up‑to‑date with new features and product launches.
We Are Looking For People Who Have
- Great communication skills; fluency in English, both written and spoken, is essential.
- Self‑motivation, a constant curiosity, and a growth‑oriented attitude.
- Proficiency with technology and the ability to handle multiple tasks simultaneously without feeling overwhelmed.
- A performance‑driven mindset and a strong customer‑first mentality by delivering high‑quality service daily.
- Great problem-solving skills, enjoying the process of discovering solutions when answers are not immediately available.
- Ability to excel in a dynamic, collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment prioritising customer satisfaction.
- Embody Perk’s values, contribute to company culture, and are passionate about travel.
- Comfort in an office‑based environment and shift flexibility.
What We’re Looking For
- Native or fluent level of English.
- Experience in a customer‑facing role, such as retail or call centre.
- Experience supporting customers via email, live chat, and phone is a benefit.
- Experience working with KPIs and metrics focused on quality is also a benefit.
What We Offer
- Competitive compensation and equity ownership.
- Real living wage for this role.
- 25 days annual leave plus bank holidays.
- Private medical cover, voluntary dental insurance, and discounted gym memberships.
- Pension plan with Aviva.
- Life Insurance and income protection.
- Tax‑efficient cycle and electric car schemes.
- Annual summer party and other Perk events.
- Wellbeing partnership providing therapy and coaching sessions.
- 12‑16 weeks paid parental leave.
- 16 paid hours per year to volunteer for charitable causes.
- Up to 20 “Work from Anywhere” days per year.
- Access to a wide variety of discounts and rewards.
- Four‑week fully paid sabbatical after 5 years.
- Relocation support for our hubs.
Working Hours
Customer Care Agent (Hybrid) employer: Perk
Perk is an exceptional employer that prioritises employee wellbeing and growth, offering a competitive compensation package alongside generous benefits such as 25 days of annual leave, private medical cover, and a four-week fully paid sabbatical after five years. Our dynamic and collaborative work culture fosters innovation and encourages employees to embody our values while providing outstanding service to business travellers. With opportunities for personal development and a commitment to work-life balance, Perk is the ideal place for those looking to thrive in a customer-centric environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Agent (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research Perk's values and services so you can show off your knowledge during interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, live chat, and email, it’s crucial to be clear and confident. Try mock interviews or role-playing scenarios to sharpen your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond to resolve issues. This will demonstrate your customer-first mentality and ability to think outside the box.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Care Agent (Hybrid)
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you embody a customer-first mentality and how you've gone above and beyond in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We love seeing how your skills align with our values and the role of a Customer Care Agent.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on showcasing your communication skills effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Perk
✨Know the Company Inside Out
Before your interview, take some time to research Perk thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Care Agent, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully resolved customer issues in the past, as this will demonstrate your ability to handle similar situations at Perk.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think outside the box to solve a problem. Prepare a few scenarios that highlight your creativity and resourcefulness, as these traits are highly valued in a customer-centric role.
✨Embrace the Travel Passion
Since Perk is all about enhancing the travel experience, make sure to express your enthusiasm for travel during the interview. Share personal experiences or insights that relate to the role, showing that you embody the company's passion for travel and customer satisfaction.
