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For Companies At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join Perk, a global leader in travel and spend management.
- Benefits: Enjoy competitive pay, generous vacation, health perks, and growth opportunities.
- Why this job: Make a real impact on corporate travel while working remotely.
- Qualifications: Expertise in Galileo GDS and previous experience as a Business Travel Consultant required.
- Other info: Flexible hours with a supportive team culture and opportunities for mentorship.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑running, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
- Are proficient in air fares and ticketing.
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well‑organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.
Our Benefits
- Competitive compensation, including equity in the company.
- Generous vacation days so you can rest and recharge.
- Health perks such as discounts in health insurance or gym allowance.
- Flexibility to increase your pension plan.
- Unforgettable Perk events, including travel to one of our hubs.
- A mental health support tool for your well‑being.
- Exponential growth opportunities.
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
- Working hours are within 8pm - 8am.
- An expectation of weekend working on a rotation is required.
- Required to work bank holidays.
- Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events.
How We Work
At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - Night Shift - Remote in Birmingham employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Night Shift - Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who know about Perk. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by brushing up on your Galileo GDS skills. We want to see that you’re not just familiar with it but can also showcase your expertise. Practice common scenarios you might face as a Senior Business Travel Consultant.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples where you’ve turned a tricky situation into a success story. We love candidates who can think on their feet and deliver that 7-star service we pride ourselves on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the minds of the hiring team at Perk.
We think you need these skills to ace Senior Business Travel Consultant - Night Shift - Remote in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing the experience of business travellers shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in corporate travel management.
Highlight Your Expertise: Make sure to showcase your expert knowledge of the Galileo GDS system and any relevant experience as a Business Travel Consultant. We’re looking for someone who can hit the ground running, so don’t hold back on your skills!
Be Professional Yet Friendly: Your written communication should reflect the professional yet friendly tone we value at Perk. Use clear language and maintain a positive attitude throughout your application to demonstrate that you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Perk
✨Know Your Galileo GDS Inside Out
Since this role requires expert knowledge of the Galileo GDS system, make sure you brush up on its features and functionalities. Be prepared to discuss your experience with reissuing tickets and handling bookings, as this will show your expertise and confidence in using the system.
✨Showcase Your Customer Service Skills
This position is all about providing a 7-star service to business travellers. Think of examples from your past roles where you went above and beyond for a client. Highlight your problem-solving skills and how you maintained professionalism under pressure, as these are key traits they’re looking for.
✨Demonstrate Your Initiative
The job requires working independently, so be ready to share instances where you took the initiative to resolve issues or improve processes. This will illustrate your proactive nature and ability to handle client inquiries without supervision, which is crucial for success in this role.
✨Prepare for Team Collaboration Questions
As a Senior Business Travel Consultant, you'll need to mentor junior team members and collaborate with colleagues. Think about your experiences in teamwork and mentoring, and be ready to discuss how you can contribute to maintaining a high level of service while supporting your teammates.
