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For Companies At a Glance
- Tasks: Deliver top-notch service to business travellers, managing bookings and providing solutions.
- Company: Join Perk, a global leader in travel and spend management with a vibrant culture.
- Benefits: Enjoy competitive pay, generous vacation, health perks, and equity options.
- Why this job: Make a real impact on business travel experiences while working remotely.
- Qualifications: Expertise in Galileo GDS, strong communication skills, and previous consultancy experience required.
- Other info: Flexible hours, growth opportunities, and a supportive team environment await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
What You Will Do
- Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously.
- Are proficient in air fares and ticketing.
- Have great communication skills, fluency in English, both written and spoken is essential.
- Have previous experience as a Business Travel Consultant.
- Are well‑organized, and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.
Our Benefits
- Competitive compensation, including equity in the company.
- Generous vacation days so you can rest and recharge.
- Health perks such as discounts in health insurance or gym allowance.
- Flexibility to increase your pension plan.
- Unforgettable Perk events, including travel to one of our hubs.
- A mental health support tool for your well‑being.
- Exponential growth opportunities.
- VolunteerPerk – 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
Working hours are within 7am – 11pm – Part‑time working hours also available. An expectation of weekend working on a rotation is required. Required to work bank holidays. Role will be fully remote but you will be required to come into the Birmingham Hub for training and special events.
How We Work
We prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren’t always reflected in formal credentials. For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case‑by‑case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
Perk is a global company with a diverse customer base, and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at Perk regardless of your appearance, where you’re from, or any other factor that distinguishes you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - Day Shift - Remote in Birmingham employer: Perk
Contact Detail:
Perk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Day Shift - Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Senior Business Travel Consultant role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Perk and understand their mission to enhance business travel experiences. Be ready to share how your expertise with the Galileo GDS system can contribute to their goals and make business travellers happy.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. Remember, they’re looking for someone who can deliver that 7-star experience, so be friendly, professional, and confident in your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Perk!
We think you need these skills to ace Senior Business Travel Consultant - Day Shift - Remote in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for enhancing the experience of business travellers shine through. We want to see that you genuinely care about making their journeys smoother and more enjoyable!
Highlight Your Experience: Make sure to showcase your expertise with the Galileo GDS system and any previous roles as a Business Travel Consultant. We love seeing how your background aligns with our mission to provide 7-star service!
Be Professional Yet Friendly: Your written communication should reflect the professional yet approachable tone we value at Perk. Use clear language and a friendly style to demonstrate your excellent communication skills right from the start.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Perk
✨Know Your Galileo GDS Inside Out
Make sure you brush up on your knowledge of the Galileo GDS system before the interview. Be prepared to discuss your experience with reissuing tickets and handling bookings, as this is crucial for the role. Highlight specific examples where you've successfully navigated the system.
✨Showcase Your Customer Service Skills
Since the role focuses on providing a 7-star service, think of instances where you've gone above and beyond for clients. Prepare to share stories that demonstrate your empathy and problem-solving skills, especially in high-pressure situations.
✨Demonstrate Proactivity and Initiative
Perk values professionals who can work independently. Think of examples where you've taken the initiative to resolve issues or improve processes without being prompted. This will show that you're not just a team player but also a self-starter.
✨Prepare Questions That Reflect Your Curiosity
At Perk, curiosity is key! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This shows you're genuinely interested in the position and eager to contribute to their mission.
