People Partner - Customer Care / Business units in Birmingham

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates everything from bookings to expenses, invoice processing, and more. Built to eliminate time‑consuming manual work, we serve over 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and aim to tackle the 7 hours of lost productivity per employee each week – a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. Our values include being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset to unlock the power in your potential.

About the Role

We’re looking for a People Partner to join our high‑performing team and partner with leaders across our Customer Care and other business units to deliver people strategies that drive performance, engagement, and scalable growth. You’ll work closely with senior managers and functional leaders to translate company priorities into actionable people plans while bringing clarity, commerciality, and care to everything you do.

What You’ll Do

• Co‑create people priorities with senior leaders that align with business goals.
• Provide insight, challenge, and recommendations on people topics across the full employee lifecycle, including org design, high‑performance culture, and leading change.
• Act as a trusted adviser and coach, ensuring leaders have the mindset, capability, and confidence to lead their teams effectively.
• Implement and manage key people processes (e.g., performance reviews, engagement surveys, talent planning) in your functions, ensuring quality and consistency.
• Shape the employee experience across your teams, listen to feedback, and build a culture people want to be part of.
• Support leaders to embed the performance process and ensure objectives, feedback, and development conversations drive high performance.
• Use data insights to partner on action planning and monitor progress against agreed initiatives.
• Champion our values and ensure they are embedded into ways of working.
• Diagnose challenges, track progress, and recommend improvements using people data.
• Co‑deliver change‑management activities with senior leaders, ensuring buy‑in, clear communication, and smooth implementation.
• Lead integration projects, restructures, or shifts in operating models with senior People Partners and other stakeholders.
• Coach and guide leaders and managers on people topics, from performance and development to team dynamics and organisational change.
• Identify capability gaps and partner with relevant People Team functions to address them, including creating and delivering learning content.
• Navigate ambiguity and bring confidence to others during growth and change.

Success Looks Like

• Leaders feel equipped and confident to lead their teams through growth and change, driving performance, engagement, and team development.
• Core people processes are delivered with consistency, quality, and impact.
• Engagement, churn, and absence metrics remain healthy, and performance and engagement metrics improve with clear links to partnered actions.
• Change initiatives are implemented smoothly, with positive feedback from leaders and teams.
• Projects are successfully delivered across the business function and the People Team.

What You’ll Bring

• Experience in a People Partner role partnering in fast‑growing tech companies.
• A track record of partnering and influencing senior leaders.
• Strong understanding of organisational design, performance management, leadership development, and change management.
• A coaching mindset and excellent communication skills.
• You know when to challenge and when to support.
• A commercial approach to people work, focused on impact, data, and action while balancing employee experience.
• Experience developing and enabling leaders.
• Comfort operating across regions and time zones, and partnering with international teams.
• A bias for clarity, consistency, and care in everything you do.

How We Work

Perk takes an IRL‑first approach to work, with the team working together in‑person 3 days a week. Therefore, this role requires you to be based within commuting distance of our hubs. For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office; please submit your resume in English if you choose to apply.

Equal Opportunity Employer

Perk is a global company with a diverse customer base. We want to make sure the people behind our product reflect that. We’re an equal‑opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.